Job summary
- Main area
- Cardiology
- Grade
- Band 3
- Contract
- 12 months (Fixed Term: 12 Months)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 343-8220559-B3--FT-A
- Employer
- Epsom and St Helier University Hospitals NHS Trust
- Employer type
- NHS
- Site
- Epsom Hospital
- Town
- Epsom
- Salary
- £30,630 - £32,346 p.a incl of HCAS
- Salary period
- Yearly
- Closing
- 16/11/2026 23:59
Employer heading
Patient Pathway Administrator - Cardiology
Band 3
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
This is an exciting opportunity join the clerical support team who provide a high quality and professional administration service for the Cardiology Department. Promoting a polite, empathic and efficient Service to Trust staff, members of the public and their relatives, GPs and other NHS organisations, both face to face and via the telephone.
Main duties of the job
Typing/Letter Administration To ensure the patient letters generated from outpatient clinics are completed to a professional standard and within Trust turnaround targets. Ensure that the output is professional and that the correspondence is directed to the appropriate teams for action.
Administration
Maintain coordination of paperwork and communication between staff at all levels to include booking of clinic appointments and patient admission documentation. To scan Patient Records onto Trust EPR, answer phones to support with patient enquiries, and send relevant documentation to GPs, patients and external organisations in order to progress patient care.
Working for our organisation
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Detailed job description and main responsibilities
For a detailed overview of the post, including associated duties and responsibilities, please refer to the affixed job description & person specification
Person specification
Education & Qualifications
Essential criteria
- Good general education with GCSE or equivalent in English at grade C or above
Desirable criteria
- NVQ level 2 or equivalent practical experience
Experience
Essential criteria
- Previous experience in an administrative role
- Experience in customer care
- Experience of working with senior staff and managing confidential issues and matters
Desirable criteria
- Previous experience in a medical / healthcare setting
- Previous experience of working in the NHS
- Previous experience of working with Dictate IT
Skills & Knowledge
Essential criteria
- Demonstrates commitment to a professional and high level service and a professional attitude to own work
- Able to act with minimal guidance to set targets and standards for self within the parameters of the role
- Good written / verbal skills
- Good organisation
- Excellent telephone manner
- Good level of IT skills including Microsoft Word, Outlook and Excel
- Able to manage and prioritise all incoming and outgoing correspondence, initiating responses where appropriate
- Able to apply creative solutions to problems
Desirable criteria
- Knowledge of medical terminology
- Good Attention to detail
- Working Knowledge of Cerner
Employer certification / accreditation badges
.png "National Preceptorship for Nursing Quality Mark")
.jpg "Disability Advice Line")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Luke Bonner
- Job title
- Service Manager - Cardiology
- Email address
- [email protected]
- Telephone number
- 020 8296 2621
List jobs with Epsom and St Helier University Hospitals NHS Trust in Administrative Services or all sectors