Detailed job description and main responsibilities

Fundraising and Supporter Management 

• Act as the first point of contact for all fundraising and donation enquiries, offering exceptional supporter care that makes every donor feel valued and appreciated.
• Ensure every donation is recorded accurately, supporters are thanked promptly and queries are responded to with thoughtfulness and efficiency.
• Co-ordinate and deliver the Charity events portfolio, including challenge events, supporter-led events, and third-party events, providing excellent stewardship to all participants.
• Support on the Charity’s annual flagship abseil event with support from the wider team, to increase engagement and fundraising outcomes.
• Lead on the Charity’s own events portfolio including staff pub quizzes, NHS birthday, Christmas events such as the ‘Lighting Ceremony’, bucket collections etc.
• Manage the community fundraising income stream, nurturing existing relationships and developing new partnerships to generate income.
• Support the Head of Charity in developing corporate partnerships and manage relationships with smaller corporate supporters.
• Work with the Head of Charity to develop and implement a new lottery programme, with a focus on growing unrestricted regular income.   
• Collaborate with the Grants and Fund Engagement Manager to support fund advisors in raising income for their Special Purpose Funds.
• Contribute to grant and trust applications, working closely with the Head of Charity and the Grants and Fund Engagement Manager.

Data and Financial Management 

• Ensure donor data is accurately recorded and maintained in line with relevant data protection legislation.
•  Work closely with charity finance to ensure donations are appropriately coded and donation information is shared accurately.
•  Develop and manage effective administrative systems to support fundraising and relationship management.

Monitoring and Reporting 

• Regularly report on fundraising activities, income and impact of key initiatives to the wider team and support the preparation of reports for wider stakeholders including the Charitable Funds Committee.  

Communications 

• Develop our web-based fundraising, website donation portal and systems including keeping our fundraising content up to date on our website.
• Create engaging content to market fundraising activities via social media, printed materials, and posters across our hospital sites.

Contribute ideas that will help raise the Charity’s profile and convert supporters into active donors and fundraisers. 

Compliance and Administration

• Ensure all fundraising activity is keeping with the Fundraising Regulators Code of Fundraising Practice and is compliant with fundraising regulations.
• Work with the team to ensure a consistent and accurate log of gifts in kind.
• Collaborate with colleagues across the Charity and Trust, contributing experience and ideas to shared projects and goals.

General responsibilities

• To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.