Job overview

The SWLEOC Scheduling Team coordinates approximately 450+ surgeries per month, fully utilising six theatres per day, six days a week. The scheduling team have to manage to 55 consultants schedules across the partnership complete nearly 6000 surgeries per year. The SWLEOC Administrative Support Team schedules around 600 virtual nurse appointments and 600 face-to-face Physical assessments each month.

The 2 successful candidate will be adaptable, dependable, resilient, organised, and possess strong communication skills. Candidates will be required to liaise with schedulers, nursing teams, and senior management while effectively prioritising workloads.

Successful candidates will have the opportunity to progress their careers within the NHS and build strong professional networks across GESH and our partner trusts. They will also develop their knowledge of medical terminology and gain a deeper understanding of surgical procedures and perioperative care.

Candidates will become part of a successful, award-winning team recognised for innovation, service excellence, and contributions to research and development.

Benefits:

• 27 days annual leave plus bank holidays ( Internal candidates will differ)
• Staff discounts and Blue Light Card discounts
• Opportunities for future development and career progression within the NHS

Main duties of the job

Candidates main duties 

• Communicate with patients to set up a digital pre-assessment accounts
• Schedule patients virtual nurse and physical face to face appointments .
• Report to management any findings or issues 
• Updating spreadsheets and localised computer systems 

Candidate attributes and Key skills:

•        Demonstrates interpersonal, verbal and written communication skills.
•      Evidence of ability to prioritise workload with some direction.
•      Proactive within scope of role.
•         Able to identify when to seek advice and escalate complaints/problems.
•         Team player with collegial working style and willingness to share responsibility
•         Flexible, responsive approach to work.
•          Committed to a “Patient/Client First” philosophy.
•      Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives
•      Computer literate 
•      Task prioritisation and organisation skills
•     Understanding of the RTT Pathway ( not essential )
•     Understanding of ICLIP  ( not essential)
•     At Least 6 months experience and administration environment

Working for our organisation

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC). 

 After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.