Job summary
- Main area
- Receptionist/Administrator
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Mon to Fri 9am to 5pm, with minimum of 1 late night a week)
- Job ref
- 334-NCL-8033751-MU
- Employer
- South London and Maudsley NHS Foundation Trust
- Employer type
- NHS
- Site
- The Pier Road Project
- Town
- Erith
- Salary
- £30,630 - £32,346 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 03/08/2026 23:59
Employer heading
Receptionist / Administrator
Band 3
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
As a Trust we are happy to talk flexible working.
Job overview
We are currently looking for an Receptionist/Administrator to join our front of house admin team based at The Pier Road Project, Community Drug & Alcohol Service for adults in Bexley.
The primary responsibility of the role is to manage reception duties in a busy service and ensure there is a welcoming environment for service users and visitors. This includes greeting service users and others, answering the telephone and dealing with referrals and enquiries.
Be part of an administrative team responsible for providing comprehensive administrative support to the multi-professional team.
To undertake data inputting and collecting data for the service.
Support the service in meeting compliance within work areas in relation to Health, Safety and Security monitoring.
The Pier Road Project is an integrated service for adults living in the London Borough of Bexley who are experiencing substance misuse problems. We also support families and friends of those affected.
As a service we pride ourselves on being friendly and supportive. Staff are actively encouraged to access training and further their professional development. This is supported by an experienced, skilled, and highly knowledgeable multidisciplinary team.
South London & Maudsley NHS Foundation Trust Addictions Clinical Academic Group, specialist and community substance misuse services across a number of London Boroughs including Bexley, Lambeth, Richmond and Wandsworth.
Main duties of the job
- Look after the reception of a busy service; receiving service users, and others and answering the telephone
- Provide comprehensive administrative support to the multi-professional team, managing queries and data entry
- To deliver a high standard of customer care
- Support the collection and updating of specific service-related information and activity
- Assist with non-clinical processes
- Support maintenance of the service environment, to be responsible for reporting and raising building maintenance, repair and cleaning issues
- Support the team with regards to service wide roles including Rapid Response, Fire Warden duties, Health and Safety duties.
- Assist with the induction of all staff and day to day supervision of junior/temporary /volunteer administrative staff.
- To take minutes of meetings.
- In conjunction with other members of the administration team, support of the service wide cover arrangements.
- Be able to work in a flexible and open manner in line with the needs of the service.
- To participate in any training and developmental needs as required by the Business Support / Officer Manager, Service Borough Lead and Team Leaders.
- To undertake any other duties considered relevant by the service, appropriate to the banding of this post, as negotiated with the Business Support / Officer Manager and Service Borough Lead.
Working for our organisation
South London and Maudsley NHS Foundation Trust (SLaM) provide the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre. There are very few organisations in the world that have such wide-ranging capabilities working with mental illness. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training.
SLaM employ around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. Currently, provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark; as well as substance misuse services for residents of Bexley, Lambeth, Richmond and Wandsworth.
At SLaM, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities, and have the chance to work alongside people who are world leaders in their field.
Detailed job description and main responsibilities
- To look after the reception of a busy service; receiving service users, and others and answering the telephone and dealing with referrals and enquiries.
- Provide comprehensive administrative support to the multi-professional team with regards to the processing of clinical documentation, managing queries and data entry.
- To deliver a high standard of customer care representative of the service and the overall Trust’s objectives.
- Support the collection and updating of specific service-related information and activity to ensure required Key Performance Indicators (KPI) are input in a timely fashion onto required systems.
- Assist with non-clinical processes which need to be undertaken to support clinical teams, and the overall service deliver quality patient care.
- Support maintenance of the service environment in conjunction with other members of the administration team, to be responsible for reporting and raising building maintenance, repairs and cleaning issues
- Support the team with regards to service wide roles including Rapid response, Fire Warden duties, Health and Safety duties.
- Assist with the induction of all staff and day to day supervision of junior/temporary /volunteer administrative staff.
- To take minutes of meetings.
- In conjunction with other members of the administration team, support of the service wide cover arrangements.
- Be able to work in a flexible and open manner in line with the needs of the service.
- To participate in any training and developmental needs as required by the Business Support / Officer Manager, Service Borough Lead and Team Leaders.
- To undertake any other duties considered relevant by the service, appropriate to the banding of this post, as negotiated with the Business Support / Officer Manager and Service Borough Lead.
Person specification
Qualifications
Essential criteria
- Good standard of general education including English and Mathematics
- Administration qualification or demonstrable experience.
Experience
Essential criteria
- Demonstrable experience of practice and procedures relevant to the area of work
- Maintaining the quality and integrity of data
- Prioritising and organising workloads to meet required deadlines
- Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
Desirable criteria
- Worked in an NHS environment
Knowledge and Skills
Essential criteria
- Demonstrate the ability to produce/present documentation to a high standard
- Ability to work alone and as part of a team
- Ability to use own initiative Flexible attitude
- Ability to multitask and prioritise
- Must be able to produce simple records of meetings in the form of minute taking.
- Ability to provide daily supervision to junior staff
- Ability to remain calm and compassionate when dealing with distressed clients and others.
Desirable criteria
- Basic knowledge of substance use and the issues it causes our client group
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Nicola Carter
- Job title
- Business Support / Office Manager
- Email address
- [email protected]
- Telephone number
- 01322357942
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