Job summary
- Main area
- Health and Justice Services
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 333-D-HJ-1977-A
- Employer
- Central and North West London NHS Foundation Trust
- Employer type
- NHS
- Site
- HMYOI Feltham
- Town
- Feltham
- Salary
- £30,630 - £32,346 per annum inc. outer HCAS (pro rata if P/T)
- Salary period
- Yearly
- Closing
- 14/04/2026 23:59
Employer heading
Business Administrator - HMP & YOI Feltham
NHS AfC: Band 3
CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.
Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.
We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.
We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page
Become part of our team. We care for you as much as you care for others.
CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.
Job overview
Central and North West London NHS Foundation Trust is an Award-Winning employer. Our ‘Children and Young People Service’ Line sits within our Health and Justice Directorate, working in partnership with our ‘Youth Custody’ colleagues to provide responsive and dependable primary care, mental health, neuro-developmental and substance misuse services to the young people within our services.
In our quest to deliver patient-focused gold standard care, that is consistent across our Children and Young People Service Line, we are looking to recruit a highly motivated, innovative and enthusiastic Business Administrator to join our Business and Administrative Team. Based at HMP YOI (Young Offender Institution) Feltham, within the Integrated Healthcare Service team, the Business Administrator will work as part of an established and experienced administration team, joining a passionate and dedicated integrated healthcare team.
PLEASE NOTE ANY CANDIDATE WISHING TO APPLY FOR ANY OF OUR ROLES IN HEALTH AND JUSTICE SERVICES WILL BE SUBJECT TO PRISON VETTING CLEARANCE. WHICH REQUIRES YOU TO HAVE BEEN A RESIDENT IN THE UK FOR A MINIMUM OF 3 YEARS. CANDIDATES WHO DO NOT MEET THIS CRITERIA NEED NOT APPLY.
Main duties of the job
We are looking for an enthusiastic and motivated individual to join our Integrated Healthcare team. The candidate must be able to work in a busy environment.
To provide a general administrative function to all the integrated healthcare services at HMP & YOI Feltham. To provide administrative support for meetings, draft correspondence, manage appointment and management diaries, interact with and update a variety of systems and databases, answer queries over the phone, by email and written correspondence, and in person.
Administration of healthcare appointments, escorts, external medical appointments, complaints, concerns enquiries and compliments.
Accepting and redirecting mail. Administration of HMP YOI Feltham healthcare global email accounts. Support the Senior Administrator, Data Analyst and Business and performance manager in collating data and information as required .
The post holder must have excellent interpersonal skills and have the ability to communicate effectively and be able to work as a team player. The post holder must be able to work to deadlines, multi task and work in a busy environment. Candidates should have good IT skills. Ideally applicants will have previous experience in health care and/or secure settings.
Working for our organisation
Central and North West London NHS Foundation Trust offers its staff ongoing career progression through monthly supervision, annual personal development plans/appraisals and access to exciting internal and external training opportunities.
The trust also values its staff and you are entitled to become a member of MyTrustBenefits. MyTrustBenefits is an online portal for all CNWL staff, as well as their family and friends. It offers over 1400 discounts at hundreds of retailers nationwide. Save money on your weekly food shops, toiletries, cosmetics, cinema, meals out, holidays, travel and entertainment. You can also access free online courses on a variety of topics, professional and personal, ranging from business management, languages, law and teaching.
Detailed job description and main responsibilities
- o provide administrative support for meetings including timely preparation and distribution of papers, managing calendars and bookings, minute taking and maintenance of action plans and risk registers, setting up equipment.
- Responsible for the distribution of post received, ensuring that all correspondence is distributed appropriately and accurately.
- Support the timely processing and response to routine correspondence, including complaints and concerns, in line with local and Trust guidelines.
- Deal with telephone enquiries from, acting as first point of contact for the healthcare team and external agencies, and respond accordingly.
- Ensure information received from other agencies is processed in a timely and confidential manner.
- To provide secretarial support using a variety of software packages (primarily MS Word, MS Excel, P-NOMIS, SystmOne) to the senior management team.
- Produce the daily patient movement list.
- Respond to requests for Medical Records within set timescales.
- Scanning and filing to patient records as required.
- Provide administrative support for the recruitment process as required both pre and post interview
- To photocopy and distribute documents, letters, reports etc as requested.
- Support and allocate internal/external appointments as required.
- Liaise with internal and external agencies e.g. the IT and Facilities departments, as required to ensure routine maintenance of equipment and treatment areas is kept up to date
- To provide statistical information as required.
- Ensure records are maintained and filed in a secure, safe and appropriate manner.
- Act as first point of contact for patients attending their healthcare appointments
- Manage waiting lists and update appointment status
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
To provide general administrative support where needed across healthcare, including Primary Care, HWBT, Training, HR, Quality and Performance.
Person specification
Education
Essential criteria
- Educated to GCSE level or higher (grade C or above).
Desirable criteria
- NVQ Level 3 Administration
Experience
Essential criteria
- Relevant secretarial or administration experience
- Proficient in Microsoft Software
- Experience of taking minutes
- Experience of working within complex teams.
- Maintaining Databases
- Evidence of personal development within administration
Desirable criteria
- Previous experience within an NHS or local authority setting.
- Experience of working in a secure setting.
- • SystmOne experience
Knowledge
Essential criteria
- Email management
- Ability to introduce and maintain efficient office systems – both routine and non-routine.
- Excellent organisational skills
- Excellent communication skills – both written and verbal
- Ability to deal with complex and sensitive information.
- Ability to work within a Multidisciplinary Team
- Ability to plan and prioritise workload.
Desirable criteria
- Shorthand / speedwriting
Other
Essential criteria
- Ability to exercise judgement when dealing with queries from patients, relatives and enquiries from external agencies.
- Ability to exercise discretion and maintain confidentiality at all times
- Ability to deal with staff and clients in a courteous, professional and helpful manner
Employer certification / accreditation badges
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Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Louise Mead
- Job title
- Business & Performance Manager
- Email address
- [email protected]
- Telephone number
- 02088445341
- Additional information
For further details please contact
Louise Mead on 020 8844 5341 or [email protected]
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