Job summary
- Main area
- Sexual Health
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Home or remote working
- Job ref
- 289-SC-73
- Employer
- Chelsea and Westminster Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Chelsea and Westminster NHS Foundation Trust
- Town
- Fulham
- Salary
- £31,944 - £34,937 per annum incl. HCAS
- Salary period
- Yearly
- Closing
- 29/06/2025 23:59
- Interview date
- 20/06/2025
Employer heading
Recall Adviser
NHS AfC: Band 4
Job overview
Sexual Health London is looking for an enthusiastic and committed Recall Adviser to join our team in Chelsea.
You will be responsible for supporting London residents with their sexual health needs via a digital platform and telephone line.
The role involves both home and on-site working and hours can be flexible but days are set at Monday - Friday.
If you are passionate about sexual health, work well both independently and in a team and have a talent for conversing with service users around all matters sexual health please do get in contact.
Main duties of the job
Sexual Health London (SHL.UK) is London’s only sexual health e-service, launched in 2018, that provides free and easy access to sexual health testing and contraception via the internet and local venues.
The service is available to people aged 16 and over who are residents in most Boroughs of London.
The service provides emergency and routine contraception and testing for a range of sexually transmitted infections (chlamydia, gonorrhoea, HIV, syphilis, hepatitis B and hepatitis C) via self-sampling at home and to date, over two million Londoners have used SHL.
We are recruiting for a Band 4 Recall Adviser to join our team. As an online and digital service, our ideal candidate should be competent in using online services and be confident communicating with service users through a range of virtual methods, including a recorded telephony line.
The ideal candidate can provide a professional, safe and non-judgemental space for our service users. We provide fair and equal care for a diverse range of service users, therefore the candidate must value equality and inclusivity.
Working for our organisation
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Detailed job description and main responsibilities
· To recall, in conjunction with the Health Adviser team, patients with untreated infections or those in need of follow up, by text, telephone, letter/recorded letter according to the recall policy and to clearly document all actions taken.
· To initiate and complete Partner Notification on all patients spoken to re untreated infections and document clearly on the clinical system.
· Exchange relevant information about patients and contacts with other GUM services where necessary.
· To manage the e-services work-lists, ensuring that all patients needing treatment or follow up are dealt with according to the Health Adviser guidelines.
· Manage the online clinical system ensuring patients get their results within the appropriate timeframes.
· Deal with routine enquiries from both the general public and health professionals about sexually transmitted infections including HIV, referring onto the Health Adviser team where necessary and appropriate.
· To accurately use the online clinical system to document all positive results/patient based activity clearly and concisely.
· To make/check appointments as necessary for patients in conjunction with the Health Adviser team.
· To check SMS and email address daily and deal with any enquires.
· To assist the Health Adviser team in regular audit activity around key performance indicators including Partner Notification.
Please see attached job description and person specification to this advert for further details.
Person specification
Education & Qualifications
Essential criteria
- Demonstrable literacy and numeracy skills
- Evidence secondary education
- NVQ Level 3 or equivalent
Desirable criteria
- Evidence of further education inluding study days around sexual health & HIV
- Basic counselling skills and/or communication skills training
Experience
Essential criteria
- Experience working within an NHS admin/clinical role and experience with customer care
- Experience working within a multi-disciplinary team
Desirable criteria
- Experience working in HIV/GUM
- Basic knowledge of STI's and HIV
- Experience of telephone work with Patients
- Experience co-ordinating a patient focused result service
Skills and knowledge
Essential criteria
- Able to demonstrate knowledge of equality and diversity
- Demonstrates understanding of the importance of confidentiality
- Knowledge of information governance and risk management within the NHS
- Good IT and administration skills
Desirable criteria
- Demonstrate an interest in the speciality
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Neil Christian Baulita
- Job title
- Senior Sexual Health Adviser
- Email address
- [email protected]
- Telephone number
- 02033154515
- Additional information
Please call during 08.30am - 4.30pm but email is preferable.
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