Job overview

Working flexibly, the post holder will be an integral member of the Community Child and Adolescent Mental Health Service (CAMHS) team based at Hackney Ark. The post holder will be responsible for providing comprehensive administrative support across the service, ensuring a patient-focused and efficient experience. This includes acting as a key point of contact by answering phone and email enquiries, providing direct administrative support to clinical teams, accurately processing referrals, efficiently utilising the Rio electronic patient record system for various tasks including opening referrals, pathwaying patients, managing discharges, and supporting appointment booking. The post holder will also contribute to general administrative duties to ensure the smooth running of the service. The role requires excellent communication and interpersonal skills, strong organisational abilities, and a commitment to maintaining confidentiality and a welcoming environment for patients and visitors.

***Closing date is indicative only and this vacancy may close early without notice when sufficient applications have been received.***

Main duties of the job

• Managing Enquiries: Act as the first point of contact for the service, efficiently and professionally answering phone and email enquiries, providing information, and directing queries to the appropriate team members.
• Providing Information: Advise patients of current and approximate waiting times in liaison with the clinical team and ensure patients are made aware of any relevant information regarding their appointments.
• Maintaining Patient Records: Be responsible for maintaining accurate patients’ demographic details on Rio and report any duplicate patient registrations.
• Call  & Inbox Management: Manage all calls efficiently and professionally within identified performance standards.
• Appointment Processing: Accurately process all patients as new, follow-up, reschedule, or rebook based on their last visit in Rio.
• General Administrative Duties: Undertake other administration and reception duties at the discretion of the needs of the service.
• Team Meetings: Attend regular team and department meetings.

Working for our organisation

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff.  This is reflected in our policies, procedures and People Plan.  All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.