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Job summary

Main area
Band 3 Emergency Department Administrator
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
391-RFL-7202316
Employer
Royal Free London NHS Foundation Trust
Employer type
NHS
Site
Royal Free Hospital
Town
Hampstead
Salary
£30,039 - £31,088 per annum inclusive of HCAS
Salary period
Yearly
Closing
19/06/2025 23:59

Employer heading

NHS

Band 3 Emergency Department Administrator

Band 3

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community.  This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Click here to view our video Welcome to the Royal Free


 

Job overview

The post holder will provide high quality front line administrative support to the lower ground floor incorporating the adult assessment area (AAU), Emergency Department (ED) and same day emergency care (SDEC) areas. This role involves working closely with Nurses, Medical staff, Outpatients and Medical records staff. The post holder will work as part of the Emergency Department team ensuring an efficient, high quality and timely service is provided. This includes providing a welcoming and professional service to patients, relatives and all other services i.e. London Ambulance, Police, Hatzola and HASS.

Main duties of the job

This role involves working closely with Nurses, Medical staff, Outpatient and Medical Records staff.  The post holder will work as part of the Emergency Department team ensuring an efficient, high quality and timely service is provide. this includes providing a welcoming and professional services to patient, relatives and all other services i.e. London Ambulance, Police, Hatzola and HASS.

These duties do not require direct supervision on a day to day basis and the post holder is responsible for effective forward planning, to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high quality patient care. The staff would need to be flexible, have a range of knowledge of hospital work and external agencies. Staff are expected to work shift patterns, including nights and weekends where they would work independently.

Due to the nature of the role, the day to day duties of this post, the post can be unpredictable, non-routine and deal with distressing situations.

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trust. Across three main hospital, our dedicated army of staff care for over 1,6 million patient, treat more than 200,00 in A&E, deliver over 8,000 babies and carry out more than 17 million test. 

our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.  

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. 

Person specification

Education & professional Qualifications

Essential criteria
  • English and Math’s at GCSE level or equivalent

Experience

Essential criteria
  • Experience of working in a public/patient facing role
  • Previous work in a team
  • Experience of managing and prioritising own workload and working to deadlines
Desirable criteria
  • Previous PAS/Cerner experience

Skills and aptitudes

Essential criteria
  • Computer literate
  • Fast, accurate typing skills
  • Excellent communication skills both written and spoken
  • Excellent customer care skills including ability to use judgment, tact and diplomacy
  • Experience of using own initiative to help solve a problem or improve a service
  • Flexible and adaptable to the needs of the service
  • Ability to work alone and part of a team
Desirable criteria
  • Ability to successfully manage and resolve difficult situations
  • Effective interpersonal skills to liaise and negotiate with people/staff at all levels
  • Experience of record keeping
  • Knowledge of patient confidentiality and the Data Protection Act

Employer certification / accreditation badges

Nursing TimesApprenticeships logoNo smoking policyPositive about disabled peopleDisability confident employerTimewise PartnerCare Quality Commission - Requires improvementEnei MemberArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sarisha Maxwell
Job title
ED Service Manager
Email address
[email protected]
Telephone number
02077940500
Additional information

Contact number 02077940500 extn 38003

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