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Job summary

Main area
Band4 Non-Clinical Flow Coordinator
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
  • Full time
  • Part time
37.5 hours per week
Job ref
391-RFL-7361173
Employer
Royal Free London NHS Foundation Trust
Employer type
NHS
Site
Royal Free Hospital
Town
Hampstead
Salary
£33,094 - £36,195 per annum inclusive of HCAS
Salary period
Yearly
Closing
08/08/2025 23:59

Employer heading

NHS

Band 4 Non-Clinical Flow Co-Ordinator

NHS AfC: Band 4

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community.  This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Click here to view our video Welcome to the Royal Free


 

Job overview

To assist the clinical, nursing, and operations teams in the Emergency
Department (ED) in managing efficient patient flow through the
department. 

Main duties of the job

To support and encourage a proactive approach to patient flow throughout the ED, identifying and assisting in the resolution of patient pathway bottlenecks in order to maintain strong emergency access key performance indicators.

Conduct an hourly ED assessment and communicate potential breaches and delays to nursing and operational staff.

Communicate with the nurse-in-charge about any patients who need to be admitted to the ward and inform the bed and site teams as soon as possible.

When a concern about a patient's release or admission to a ward is raised, communicate with all members of the multidisciplinary team, escalating to the Matron and/or Operations Manager as needed.

To establish positive working connections with medical teams in order to complete discharge summaries and Tablets to Take Away (TTAs) in a timely manner.

Maintain a visible presence on the ED shop floor to ensure that actions are carried out.

Anticipate and avoid bottlenecks so that ambulances can be offloaded in a timely manner.

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person specification

Education & professional Qualifications

Essential criteria
  • English and Maths at GCSE level or equivalent
  • Evidence of continuous professional development
  • Knowledge of current ED emergency access standards and future emergency access standards
Desirable criteria
  • Knowledge of medical terminology

Experience

Essential criteria
  • Experience in managing competing priorities in a fast paced environment
Desirable criteria
  • Previous experience of working in an acute healthcare environment
  • Experience of working within a multidisciplinary team.

Skills and aptitudes

Essential criteria
  • Ability to think on your feet and trouble-shoot.
  • Proactive approach to problem solving.
  • Ability to work alongside clinical and non-clinical colleagues at all levels of seniority
  • Excellent written and verbal communication skills.

Personal Qualities & attributes

Essential criteria
  • Motivated and able to work independently
  • Calm and persuasive approach to negotiation.
  • Able to plan and prioritise working day, changing priorities as necessary

Employer certification / accreditation badges

Nursing TimesApprenticeships logoNo smoking policyPositive about disabled peopleDisability confident employerTimewise PartnerCare Quality Commission - Requires improvementEnei MemberArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sarisha Maxwell
Job title
ED Service Manager
Email address
[email protected]
Telephone number
02077940500
Additional information

02077940500 38003

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