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Job summary

Main area
Digital Services
Grade
NHS AfC: Band 5
Contract
Permanent
Hours
  • Full time
  • Flexible working
37.5 hours per week
Job ref
391-RFL-7974137
Employer
Royal Free London NHS Foundation Trust
Employer type
NHS
Site
Royal Free Hospital
Town
Hampstead
Salary
£38,488 - £46,852 per annum inclusive of HCAS
Salary period
Yearly
Closing
07/07/2026 23:59

Employer heading

NHS

Band 5 Digital Endpoint Engineer (2nd Line Support)

NHS AfC: Band 5

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community.  This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.

Click here to view our video Welcome to the Royal Free

Royal Free London NHS Foundation Trust is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1.

 

Job overview

Provide 2nd line technical support to end users

The post holder will provide flexible on-site support for the North London Breast Screening Service as it expands into new locations, maintaining, supporting, and upgrading desktop and mobile devices, systems, and peripherals across Romford, Charing Cross, St Mary’s, Hanwell, Hounslow, and Uxbridge.

Organise/attend meetings, provide technical lead and research during the implementation of projects, which also includes on-going support.

Identify & provide training to Hospital staff in use of trusts computer systems and software

Duties will include working towards meeting Service Level Agreements (SLA), repairing hardware faults, resolving software issues, implementing and testing new systems, , creating documentation on new and existing procedures/systems, ensuring Digital Services security standards are met and support the day to day IT requirements of the hospital.

Enforcing & monitor adherence to trusts Digital Services policies.

Review guidance, implement policies and standards set by NHS Digital.

Main duties of the job

Service Desk

  • 2nd line support by attending logged Service Desk calls, identifying and resolving the incident if possible, or escalating the call as appropriate.
  • Update incidents and requests in ITSM ticket system and maintain an accurate log of all action.
  • Perform hardware repairs to faulty equipment
  • Resolve hardware, software & user errors
  • Train users in ttrusts computer systems
  • Keep system users informed of all progress made regarding their logged call.
  • Liaise with 3rd party support organisations to resolve issues & reach standards as set out in the trusts SLA
  • Install hardware such as PCs, printers, scanners, PC components, projectors, monitors, etc
  • Installation of software

NHSmail

  • Administrate active accounts, set-up new accounts and remove old accounts.
  • Local Organisation Administrator Role (LOA) – National NHS Role

Installations

  • Install new hardware/software
  • Move/remove hardware/software where required
  • Update asset database of any changes
  • Upgrade hardware/software as requiredRetire devices from systems when reached end of life
  • License management

Networking

  • Patch desktops to trust network
  • Troubleshoot network connectivity issues
  • Liaise with Network team when required

Administration

  • Create manuals and user guides on trust systems
  • Create documentation
  • Obtain competitive quotations for IT equipment
  • Represent IT department in meetings

Working for our organisation

'The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.


For more information please follow link https://www.royalfreelondonjobs.co.uk/

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust

Person specification

Royal Free World Class Values

Essential criteria
  • Demonstrable ability to meet the Trust Values

Education & professional Qualifications

Essential criteria
  • Qualified to MSCE level or equivalent
Desirable criteria
  • Educated to GCSE standard or equivalent

Experience

Essential criteria
  • Two years demonstrable experience working in a desktop support environment

Skills

Essential criteria
  • Excellent verbal and written communication skills
  • Good customer care skills and customer focused approach
  • Ability to prioritise and work to deadlines

Personal attributes

Essential criteria
  • Flexible and positive attitude towards work
  • Ability to work using own initiative
  • Ability to work as part of a team

Employer certification / accreditation badges

Nursing TimesApprenticeships logoNo smoking policyPositive about disabled peopleDisability confident employerTimewise PartnerCare Quality Commission - Requires improvementEnei MemberArmed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Monica Ralhan
Job title
Group Head of End-user Compute
Email address
[email protected]
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