Skip to main content

This site is independent of the NHS and the Department of Health.

Please wait, loading

Job summary

Main area
Haemophilia and Thrombosis
NHS AfC: Band 4
Full time - 37.5 hours per week (Monday - Friday, 9AM-5PM)
Job ref
Royal Free London NHS Foundation Trust
Employer type
Royal Free Hospital
£30,279 - £33,116 Per Annum, inclusive of HCAS
Salary period
25/07/2024 23:59

Employer heading


Band 4 Clinical Pathway Navigator

NHS AfC: Band 4

Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community.  This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Click here to view our video Welcome to the Royal Free

Click on the logo below to see the video of the Royal Free London NHS Foundation Trust values



Job overview

Work as part of a team within a dedicated speciality/patient group to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients’ journey. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.

Main duties of the job

An exciting opportunity has arisen to work in the Haemophilia  service at Royal Free  Hospital, as a Clinical Pathway Navigator.

We are looking for a positive motivated person with an eye for detail to join our team.

The successful candidate is required to be able demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have:

  • Previous experience of working with the public and/or patients in a healthcare environment
  • Experience of interaction with all levels of staff
  • Previous administrative and organisational experience
  • Experience of managing and prioritising own workload and working to deadlines
  • Experience of dealing with non-routine and complex problems

If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application.

To find out more about working at the Royal Free please visit our website.

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person specification

Royal Free World Class Values

Essential criteria
  • Demonstrable ability to meet the Trust Values

Education and professional qualifications

Essential criteria
  • RSA 2 or RSA 3 word processing/typing or equivalent experience
  • Knowledge of medical terminology
  • English and Maths at GCSE level or equivalent
Desirable criteria
  • Diploma level qualification or equivalent experience
  • Courses / further study attended to demonstrate evidence of personal development


Essential criteria
  • Previous experience of working with the public and/or patients in a healthcare environment
  • Experience of interaction with all levels of staff
  • Previous administrative and organisational experience
  • Experience of dealing with non-routine and complex Problems
Desirable criteria
  • Experience of managing and prioritising own workload and working to deadlines


Essential criteria
  • Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
  • Ability to work without direct supervision
  • Reliability – good time keeping
Desirable criteria
  • Ability to work flexibly to accommodate peaks and troughs of activity

Skills and aptitudes

Essential criteria
  • Excellent written and verbal communication skills
  • Excellent organisational skills with meticulous attention to detail
  • Excellent customer care practice, being polite, sympathetic, patient and diplomatic
  • Understanding patient confidentiality
  • Knowledge of Cerner
Desirable criteria
  • Knowledge of Cancer Pathway targets
  • Awareness of National and Trust pathway targets (such as the 62 day target pathway)
  • Ability to confidently interact and share knowledge with staff at all levels
  • Proof of continuous learning and development
  • Ability to learn and assimilate information quickly
  • Ability to use databases

Personal qualities and attributes

Essential criteria
  • Ability to maintain excellent communication channels and good customer services
  • Maintain a high level of professionalism in manner
  • Ability to work under pressure and use own initiative to prioritise tasks
  • Good interpersonal skills having a friendly and approachable manner
  • Proactive, forward-thinking, quick problem solving attitude

Employer certification / accreditation badges

Nursing TimesApprenticeships logoNo smoking policyPositive about disabled peopleDisability confident employerTimewise PartnerCare Quality Commission - Requires improvementEnei MemberArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Dijon Richmond-Gaisie
Job title
Clinical Pathway Manager
Email address
[email protected]
Telephone number
0207 830 2068
Additional information

x 36946


If you have problems applying, contact

Recruitment Support
Open Monday to Friday
08:30 am to 17:30pm
01629 702338
Apply online nowAlert me to similar vacancies