Job summary
- Main area
- Urology
- Grade
- Band 4
- Contract
- Permanent: Monday to Friday 9-5
- Hours
- Full time - 37.5 hours per week (Ideally would require the post holder to work 09:00-17:00)
- Job ref
- 391-RFL-7149425
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Free
- Town
- Hampstead
- Salary
- £31,944 - £34,949 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 22/05/2025 23:59
Employer heading

Band 4 Clinical Assessment Service (CAS) Urology Pathway Navigator
Band 4
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Job overview
We are looking for an individual to join the Urology Department to manage and maintain general urology and elective pathways, including but not limited to; RTT Validation, within a large cancer/benign service, working with the Urology admin team to better the performance of our service. The successful applicant will have specific responsibility for our Urology diagnostic pathways and will also need to demonstrate flexibility to support other Urology sub specialities as required.
Main duties of the job
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interacting with staff at all levels
- Previous administrative and organisational experience
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex problems
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Royal Free World Class Values
Essential criteria
- Demonstrable ability to meet the Trust Values
Education and professional qualifications
Essential criteria
- English and maths GCSE level of equivalent
Desirable criteria
- Evidence of personal development
- Knowledge of medical terminology
Experience
Essential criteria
- Experience of interaction with staff at all levels of an organisation
- Experience of managing complex administrative processes
- Experience of dealing with non-routine and complex problems
- Experience of working effectively in a high pressure environment
- Experience of managing rapidly changing and competing demands
- Experience of managing and prioritising own workload and working to deadlines
- Experience communicating effectively via email and telephone
Desirable criteria
- Experience working in a healthcare setting or with patients/carers
- Experience of service development or improvement
- Experience of NHS waiting list targets – including referral to treatment time, cancer waiting time targets and DM01
Skills and aptitudes
Essential criteria
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Understanding patient confidentiality
- Ability to use databases and manipulate and share information with colleagues accurately and clearly
- Ability to confidently interact and share knowledge with staff at all levels, showing compassion and kindness at all times
- Ability to prioritise workloads according to patient safety and deadlines
- Ability to learn and assimilate information quickly
- Ability to adapt to rapidly changing priorities and manage high pressure situations
- Knowledge of NHS Waiting Time Targets and KPIs – including referral to treatment time, DM01 and cancer waiting time targets
- Ability to problem solve and support colleagues to work through issues they may encounter.
Desirable criteria
- Proof of continuous learning and development
- Knowledge of Trust IT Systems – PACS, Cerner and Dictation Services
Personal qualities and attributes
Essential criteria
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude
- Able to work effectively in a team
- Good time management and organisation skills
- Able to support colleagues and patients
- Exemplify the Trust Values
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Joanna Alcaraz
- Job title
- Senior RTT Validator - Urology
- Email address
- [email protected]
List jobs with Royal Free London NHS Foundation Trust in Administrative Services or all sectors