Skip to main content

This site is independent of the NHS and the Department of Health.

Please wait, loading

Job summary

Main area
Urology
Grade
NHS AfC: Band 4
Contract
12 months (12 Months fixed term)
Hours
Full time - 37.5 hours per week (Monday - Friday 09:00 to 17: 00, onsite)
Job ref
391-RFL-7728629
Employer
Royal Free London NHS Foundation Trust
Employer type
NHS
Site
Royal Free Hospital, Hampstead
Town
Hampstead
Salary
£33,094 - £36,195 per annum Inclusive of HCAS
Salary period
Yearly
Closing
16/02/2026 23:59

Employer heading

NHS

Band 4 Patient Pathway Navigator

NHS AfC: Band 4

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community.  This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Click here to view our video Welcome to the Royal Free


 

Job overview

We are looking for an individual to join the Urology Department to manage and maintain the Urology Diagnostic Bladder cancer & General Urology RTT Service, including but not limited to; RTT Validation, implementing straight to test pathway within a large cancer and benign service, working with CPG team to better the performance of our service.

Main duties of the job

The role of the Clinical Pathway Navigator/Administrator is to work as part of the Urology team here at the Royal Free London Sites to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients’ journey. Where a patient has multiple specialist needs, the Patient Pathway Navigator will assist the patient in coordinating their pathways to reduce multiple appointments across the Trust

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person specification

Royal Free World Class Values

Essential criteria
  • Demonstrable ability to meet the Trust Values

Education and Professional Qualifications

Essential criteria
  • English and Maths at GCSE level or equivalent
Desirable criteria
  • Diploma level qualification or equivalent experience
  • Knowledge of medical terminology
  • Courses / further study attended to demonstrate evidence of personal development

Skills and Aptitudes

Essential criteria
  • Excellent written and verbal communication skills
  • Excellent organisational skills with meticulous attention to detail
  • Excellent customer/patient care practice, these include qualities such as; being polite, sympathetic, patient and diplomatic
  • Understands the importance of patient confidentiality
  • Ability to use databases or comparable systems
  • Strong aptitude in Microsoft Teams, Excel, Word and PowerPoint
Desirable criteria
  • Knowledge of Cerner or comparable electronic patient record system
  • Awareness of National and Trust pathway targets (such as 18 week RTT target
  • Ability to confidently interact and share knowledge with staff at all levels
  • Proof of continuous learning and development

Personal qualities and attributes

Essential criteria
  • Ability to maintain high levels of professionalism at all times
  • Ability to work under pressure and use own initiative to prioritise tasks
  • Good interpersonal skills having a friendly and approachable manner
  • Proactive, enthusiastic, forward-thinking, and quick problem solving attitude

Others

Essential criteria
  • Ability to work flexibly in order to accommodate peaks and troughs of activity
  • Teamwork and ability to develop strong collaborative working relationships within different teams and/or relevant administrative, clinical and management staff
  • Reliability – good time keeping
Desirable criteria
  • Ability to work without direct supervision

Experience

Essential criteria
  • Experience of appropriate interaction with all levels of staff and professional experience
  • Previous administrative and organisational experience
  • Experience of managing and prioritising one’s own workload and working to deadlines
  • Experience of dealing with non-routine and/or complex problems
Desirable criteria
  • Previous experience of working with the public and/or patients in a healthcare environment

Employer certification / accreditation badges

Nursing TimesApprenticeships logoNo smoking policyPositive about disabled peopleDisability confident employerTimewise PartnerCare Quality Commission - Requires improvementEnei MemberArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Linda Vu
Job title
Urology clinical pathway manager
Email address
[email protected]
Apply online nowAlert me to similar vacancies