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Job summary

Main area
Community
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week (Role may require flexible working outside core hours of 8am-8pm ( Mon-Fri))
Job ref
455-NLFT-0495
Employer
North London NHS Foundation Trust
Employer type
NHS
Site
Barnet Enfield Haringey
Town
Haringey
Salary
£32,199 - £34,876 Per annum including HCAS
Salary period
Yearly
Closing
10/12/2025 23:59

Employer heading

North London NHS Foundation Trust logo

Outreach Support Worker

NHS AfC: Band 4

Thank you for your interest in the North London NHS Foundation Trust (NLFT). This is an exciting time to join us and be part of our journey to improve mental health care across North London and deliver excellent services to our local people. We will achieve this through the North London Way, as we: 

  • Collaborate at every level by living our values to create the right conditions for us all to work together.
  • Develop our new Trust culture, to help make our new Trust a great place to work and to receive great care.
  • Empower our teams to lead the planned improvements in our services, by skilling them and giving them the tools to make the changes.
  • Focus on delivering excellence at every level to improve our performance and ensure consistently high-quality care across all our services.
  • Ensure that research, quality improvement, and technology lead the way and are embedded in our services.
  • Take a trauma informed approach to everything we do

We proactively welcome diversity in our workforce and pride ourselves on being an inclusive employer.  We aim to recruit from our local communities and provide opportunities to all including apprenticeships, veterans, care leavers and more.

The North London Way to deliver: Better Mental Health, Better Lives, Better Communities.

Our trust website is:  https://www.northlondonmentalhealth.nhs.uk/ 

Job overview

We are seeking a compassionate and dedicated community support worker to support street homeless individuals in accessing essential services and moving towards sustainable, independent living. The role involves conducting outreach sessions, providing referrals, and working closely with multi-agency partners to promote mental health, physical health, and substance misuse support. You will undertake regular needs assessments, create tailored support plans, and deliver therapeutic interventions to improve service users’ well-being and quality of life.

Key responsibilities include supporting individuals in their recovery journey, promoting social inclusion, and ensuring they access necessary health services and community resources. You will also engage in safeguarding practices, contribute to multi-disciplinary meetings, and maintain accurate records while ensuring the equality, diversity, and rights of all service users are respected.

 You will work collaboratively with service users, carers, and colleagues to achieve sustained outcomes, support independence, and help individuals integrate back into the community.

Main duties of the job

  • As an Outreach Practitioner you will support people who are street homeless to increase access to mental health, physical health, substance misuse support, to sustain accommodation and ultimately move into settled accommodation. 
  • Undertake outreach sessions, including referral agencies and other stakeholders to publicise the service, receive referrals and give signposting advice. To attend any relevant multi agency meetings as required.
  • Undertake regular needs assessments and develop comprehensive support / risk plans to identify how individual service user needs will be met in order to help each service user live independently within the community and achieve sustained outcomes.
  • Undertake physical health assessments including weight, height, blood pressure.
  • Support Service Users to live independently within the community and achieve sustained recovery by supporting Service Users to achieve economic wellbeing, participate in education, training or other learning activities, develop or sustain a healthy and safe lifestyle and make a positive contribution to society

Working for our organisation

We believe that by working together, our Trust can achieve more for the residents of North Central London and our patients than we can by working apart.

Our Five-Year Strategy:

1.    We will provide consistently high-quality care closer to home.

2.    With our partners in North London and each borough we will ensure equity of outcome for all

3.    We will offer great places to work, providing staff with supportive environment to deliver outstanding care.

4.    We will be more effective as an organisation by pioneering research, quality improvement and technology.

 

Why NLFT?

·       Transforming and creating a positive environment for our service users, staff and visitors.

  • We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
  • We promote flexible working and support staff with a range of health and wellbeing initiatives.
  • NHS Discounts, generous annual leave allowance and NHS pension scheme
  • We have excellent internal staff network support groups.

Detailed job description and main responsibilities

To use frontline practical and procedural knowledge of working with complex service users to support them to engage with health care services during their housing vulnerability. This could include, but are not limited to:

  •   To work alongside the team, lead in implementing support plans.
  •   To provide feedback to MDT following group sessions.
  • Adhere to departmental and Trust policies.
  • Joint working with third sector services and homeless health and care services building and embedding partnerships with NLFT Homeless Health Service.
  • To follow the referral process for service users engaging in work placements.
  • To follow risk management plans in supporting service users when integrating into the community.
  • Support the travel to attend appointments and community services where needed including accompanying to appointments.
  • Connecting with appropriate services such as food banks and working with other health and care teams including housing.
  • Advocating for the service user to access medical care, housing and benefits.
  •  Support the development of Housing, health care and employability skills.

Person specification

Meet essential criteria

Essential criteria
  • NVQ Level IV in care or equivalent OR Two years (minimum) working experience in a mental health setting
  • A minimum of NVQ Level 3 in Health and Social Care or HNC/HND or equivalent diploma And relevant experience
Desirable criteria
  • Evidence of recent study
  • Health related undergraduate degree (e.g. Psychology, Health, Social Care etc.) Experiential learning through two years (minimum) working experience as a Health Care Asst, Band 3 in a mental health setting e.g Forensic, Acute Inpatient Setting, Community Mental Health Team & etc.

Meet Criteria in JD

Essential criteria
  • Awareness of patient care within the wider context of the organisation Have an understanding of the importance of user/carer involvement Awareness of treatment outcomes, recovery tools, care planning, assessment of risk Have an understanding of equal opportunities, diversity and anti-discriminatory practice Awareness and understanding of the functions of MDT Moving and handling awareness Understanding of clinical and managerial supervision Knowledge and understanding of the Mental Health Act 1983 amended 2007 in particular Part 3 of the Act and other legislations such as Safe Guiding Children, Adults, DOLS, Mental Capacity Act 2005 Experience in a health or social care setting Experience of liaising with other agencies
Desirable criteria
  • Knowledge of the roles within the multi-professional team. first aid, health and safety awareness Understanding of different therapeutic approaches including occupational therapy and psychological models
  • Full driving licence

Essential

Essential criteria
  • Excellent communication skills to engage service users and work within a team. Good time management skills. Able to be creative and problem solve. Able to make progress notes as part of electronic patient records IT skills to meet role including email, word, MS Teams and use of online systems
  • minimum of one year experience in mental health
Desirable criteria
  • Experience of engaging people in activities Awareness of confidentiality in a health setting.
  • Knowledge of recovery and enablement approaches in mental health Experience of working in a mental health older adults service Experience of contributing to patient electronic

Essential requirements

Essential criteria
  • Motivated Respectful Open to learn
Desirable criteria
  • Experience in ward or community Settings. Able to drive

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleJob share policyAge positiveImproving working livesCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerCare Leaver CovenantStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthAccredited Living Wage Employer

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Mamta Sahdev
Job title
Team Leader, Homeless Health Inclusion Team.
Email address
[email protected]
Telephone number
02087025654

If you have problems applying, contact

Address
Candi & Tavi
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