Job summary
- Main area
- Administration
- Grade
- Band 5
- Contract
- Permanent: Internal / external secondments also consider
- Hours
- Full time
- Flexible working
- Job ref
- 824-HERTS-7641860
- Employer
- Central London Community Healthcare NHS Trust
- Employer type
- NHS
- Site
- Harpenden Memorial Hospital
- Town
- Harpenden
- Salary
- £32,602 - £39,686 per annum, inclusive of HCAS
- Salary period
- Yearly
- Closing
- 28/12/2025 23:59
Employer heading
Administration Team Leader
Band 5
Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.
We are rated Good by the Care Quality Commission and are ranked among top NHS employers. Community healthcare is our focus and our passion. We champion the role of community health professionals to make sure our patients get great care closer to home.
Job overview
CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting!
The post holder is directly responsible for the day-to-day operational management of the administration team within the planned care service for both St, Albans & Harpenden Team as well as the Care Home Team.
They are responsible for working collaboratively with team members to effectively coordinate and deliver a high quality of service while making effective use of resources. They will be an ambassador for the service; they will be motivated to provide first class administration in a professional manner to support the work of the service and meet strategic and business objectives and to support achievement of service key performance indicators/targets.
The post holder will lead the administration team, the responsibility of which is to support clinical teams to manage and effectively prioritise the daily demand on the service and to support clinicians in service delivery.
The post holder will be responsible for operational and performance management, staff management, training and personal development, as well as providing high quality personal assistant services to the Locality Manager.
Main duties of the job
- Line Management
- Administration
- Communication
- Data and Reporting
- Personal Attributes
- Personal Assistant to Locality Manager
- Other Responsibilities
PLEASE NOTE - this role is NOT eligible for visa sponsorship due to the nature of the role.
Working for our organisation
Just as we care about our patients’ well-being, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme (only available for Band 5 and up)
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it’s like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Detailed job description and main responsibilities
**Please see attached job description, person specification and CLCH Trust values, for full roles and responsibilities.**
Person specification
Education/Qualification
Essential criteria
- 5 GCSE at A-C or equivalent, to include maths and English
- NVQ Level 3 or equivalent in administration
- Evidence of continuous personal and professional development
- Educated to degree level or equivalent level combination of diploma level education, further short courses/ training and experience
Experience
Essential criteria
- Experience of working in a senior administrative role
- Experienced of dealing with enquiries from the public, staff, and other organisations
- Experience of managing databases, filing systems, and stock levels
- Experience of prioritising workload to meet conflicting demands
- Experience of leading or managing a diverse team
- Experience with IT systems including MSOffice and Outlook
Desirable criteria
- Experience of working in a healthcare administration environment
- Previous NHS administration experience
Skills & Knowledge
Essential criteria
- Ability to work in partnership at all levels both within the organization and with key stakeholders and groups across professional and inter-agency boundaries
- Ability to coach, motivate, mentor and inspire
- Excellent problem-solving skills, including the ability to resolve conflict and handle difficult situations effectively
- Developed knowledge of Microsoft Office applications – Word, Excel, Outlook, PowerPoint, Teams
- Able to analyse, calculate and produce statistical and financial information accurately.
- Excellent stakeholder management skills and the ability to influence negotiate and build relationships at all levels.
- Ability to effectively co-ordinate project activities, to internal and externally set timelines.
- Able to draft, type, format, prepare and produce a wide range of high-quality documentation, letters, emails, statistical information, graphics, presentations and short reports.
Desirable criteria
- Ability to use electronic clinical record systems eg EMIS/SystmOne
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Carly Singleton
- Job title
- Locality Manager
- Email address
- [email protected]
- Telephone number
- 07884001676
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