Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday)
- Job ref
- 273-DN-9302
- Employer
- Moorfields Eye Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Moorfields Northwick Park
- Town
- Harrow
- Salary
- £30,279 - £33,116 per annum incl. HCAS
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Surgical Admissions Co-ordinator
NHS AfC: Band 4
Moorfields - A global leader in Ophthalmology
We are Moorfields Eye Hospital NHS Foundation Trust. Founded in 1804, Moorfields Eye Hospital is a world-class centre of excellence for eye health services, ophthalmic research, and education.
With more than 2,300 staff we are proud to be supported by one of the most diverse workforces in the NHS. Every year we treat more than 700,000 patients at City Road in central London and at our 22 satellites sites, and, in partnership with the UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre we lead one of the most impactful ophthalmic research programmes in the world.
We train many of the leading eye care clinicians in the UK and internationally and have a global reputation for quality and professionalism in ophthalmic care. In addition, we also operate commercial divisions that provide care to private patients in both London and the Middle East.
This is an exciting time to join Moorfields. The pandemic fast-tracked a huge amount of innovation which is changing the way we work and deliver care. Construction is under way on Oriel, our new eye care, research, and education centre being built in Camden. The new centre will be flexible and modern, enabling us to bring together healthcare, eye research and education under one roof for the first time.
If you want to be part delivering world class eye health services and you share our values: excellence, equity, and kindness, then we would love to hear from you!
Job overview
To provide an effective admissions service for consultants at Northwick Park and be the primary point of contact for patients and staff for any administrative issues relating to those admissions.
To ensure that patients are given clear information regarding their surgery arrangements and that their surgical pathway is managed smoothly and efficiently, in line with RTT rules.
Work closely with the responsible surgeons, lead nurses, pre-assessment and theatres to ensure that theatre lists are appropriately and fully utilised.
Ensure that any patients who have their surgery cancelled are managed effectively and safely. Ensure that any cancelled theatre slots are filled.
Ensure that all waiting lists and admissions are managed in line with the Trust’s access policy.
Main duties of the job
Be responsible for ensuring that all patients are added to the waiting list within 24 hours of the decision to admit.
When the date has been agreed with the patient, ensure that all information OpenEyes/PAS is accurate and that the patient has had a pre-assessment appointment made and a post-op appointment made (where appropriate).
If no date has been agreed with the patient make sure that a date is arranged within 5 days of the decision to admit.
Ensure that every patient has a pre-assessment appointment. Be responsible for booking pre-assessment appointments.
Ensure that all surgery dates are arranged with choice and that all offer dates are reasonable (at least two weeks notice).
Liaise closely with the surgeons, their teams and the lead nurses to ensure that the theatre lists are booked appropriately. Regularly review future lists and ensure that unused slots are kept to a minimum.
Patients of the same clinical urgency should be booked in chronological order where possible
Dates should always be offered within the patient’s 18 week breach date. Where this is not possible escalate appropriately.
Update notes about theatre lists on the OpenEyes scheduling software (e.g. closed lists / additional patients to go on).
Working for our organisation
This post is based at our Northwick Park site.
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
- Salary including High-Cost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport links
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Detailed job description and main responsibilities
Regularly review the waiting list for the designated service ensuring that all patients have a date and that that complies with RTT requirements.
If there are any patients without a date investigate these and offer a date as soon as possible
Ensure that all patients are reminded of their surgery date by telephone at least 48 hours in advance in order to minimise DNAs.
Ensure that any patients who have their surgery cancelled for any reason are rebooked where appropriate, within the appropriate timeframes.
Inform the patient’s consultant of any cancellations either in advance of surgery or at pre-assessment.
Be responsible for ensuring that any cancelled theatre slots are filled with other patients. This may require close liaison with the surgeon and their team.
Maintain a list of patients available to come in at short notice.
Liaise daily with the pre-assessment department to ensure that you are aware of any cancellations or DNAs and contact and rebook these patients as appropriate.
Liaise daily with the theatres department to ensure that you are aware of any cancellations on the day of surgery so that these can be rebooked appropriately.
Person specification
Qualifications
Essential criteria
- Good general education including English and maths at GCSE A-C or equivalent.
Experience
Essential criteria
- Previous Surgical Admissions experience
Desirable criteria
- Experience of working in a health care environment
Skills
Essential criteria
- Evidence of good customer service skills
- Full and comprehensive knowledge of the RTT pathway
- Computer literate
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Dee Clarke
- Job title
- Clinic Manager
- Email address
- [email protected]
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