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Job summary

Main area
Ward clerk
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
391-RFL-7843102
Employer
Royal Free London NHS Foundation Trust
Employer type
NHS
Site
Barnet Hospital
Town
Hertfordshire
Salary
£30,630 - £32,346 per annum inclusive of HCAS
Salary period
Yearly
Closing
21/04/2026 23:59

Employer heading

NHS

Band 3 Ward Clerk

NHS AfC: Band 3

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community.  This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.

Click here to view our video Welcome to the Royal Free

Royal Free London NHS Foundation Trust is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1.

 

Job overview

The ward administrator is responsible for providing a front-line reception service to the ward and for delivering a high standard of customer care to a wide range of client groups, including the ward’s multi-disciplinary team, patients, relatives and their carers.

The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait). 

SThe post-holder must undertake effective forward planning, to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high quality patient care.

The ward administrator will not be directly supervised on a day-to-day basis and is responsible for the management and prioritisation of their own workload.

Main duties of the job

- To provide a front of house reception service for patients or relatives arriving on the ward/unit.

- welcoming all visitors and directing as appropriate.

-Answering telephones, ensuring bed boards are up to date, transport bookings, to provide weekly and monthly ward activity figures, to provide a confidential and high standard general administrative support to the ward/unit.

- To ensure that all patient admissions, discharges and attendances are recorded accurately on Cerner or the relevant electronic system in real time, to sort out incoming/outgoing post and distribute or act as necessary and any other ward clerking responsibilities.

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person specification

Person specification

Essential criteria
  • Demonstrable ability to meet the Trust Values
  • English and Maths at GCSE level or equivalent
  • Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
  • Reliability – good time keeping
  • Ability to work without direct supervision
Desirable criteria
  • Courses / further study attended to demonstrate evidence of personal development
  • Healthcare experience
  • Ability to confidently interact and share knowledge with staff at all levels
  • Ability to use databases

Personal qualities and attributes

Essential criteria
  • bility to maintain excellent communication channels and good customer services
  • Good interpersonal skills having a friendly and approachable manner
  • Proactive, forward-thinking, quick problem solving attitude
Desirable criteria
  • Previous healthcare experience
  • Proof of continuous learning and development
  • Ability to learn and assimilate information quickly

Skills and aptitudes

Essential criteria
  • Clear and concise verbal and written communication skills
  • Ability to use initiative and problem solve, in a busy clinical environment
  • Good level of computer literacy skills in Microsoft Word, Excel and databases
  • Ability to work within a multidisciplinary team

Experience

Essential criteria
  • Previous work experience in a healthcare setting
  • Experience of working in a public/patient facing role
  • Experience of working with Cerner, or similar electronic Patient Administration Systems

Employer certification / accreditation badges

Nursing TimesApprenticeships logoNo smoking policyPositive about disabled peopleDisability confident employerTimewise PartnerCare Quality Commission - Requires improvementEnei MemberArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Emel Huseyin
Job title
Theatres, Anaesthetics & ITU Manager
Email address
[email protected]
Telephone number
02082165282
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