Job summary
- Main area
- Receptionist
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (8.30am - 4.30pm)
- Job ref
- 333-G-HC-1528
- Employer
- Central and North West London NHS Foundation Trust
- Employer type
- NHS
- Site
- Child Development Centre, Woodlands Centre, Hillingdon Hospital
- Town
- Hillingdon
- Salary
- £29,179 per annum inc HCAS (pro rata if P/T)
- Salary period
- Yearly
- Closing
- 20/11/2025 23:59
- Interview date
- 03/12/2025
Employer heading
Reception Administrator
NHS AfC: Band 2
CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.
Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.
We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.
We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page
Become part of our team. We care for you as much as you care for others.
CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.
Job overview
Are you highly motivated, flexible and conscientious with excellent interpersonal and communication skills? Are you able to work in a busy environment, being organised and maintaining a high-level of accuracy and attention to detail?
We are looking to recruit a full-time Reception Administrator for our Community Paediatrician Service at the Child Development Centre (CDC). Our Community Paediatrician Team works with children who have complex needs, disabilities or long-term conditions, enabling them to achieve their maximum potential.
Community paediatricians are specialist trained children’s doctors with expertise in child development disability, general paediatrics (including child protection), educational and public health for children.
We will offer you a supportive environment where your contribution is valued and your development is encouraged. This is an exciting opportunity and we would want to hear from you if you are keen to embrace a new challenge.
This is a clinical service support role, and the post holder is expected to work from their assigned base.
Main duties of the job
The post holder will provide an efficient, effective and high-quality clerical and reception service within the Child Development Centre. To act as front of house and receive, assist, and direct various patients, staff, and visitors to appropriate services.
The post holder will be an integral part of the wider administrative team to provide general assistance and support the administrative needs of the service.
The post holder will have excellent interpersonal skills and have the ability to communicate effectively with service users, carers, health professionals and team members.
In addition, the post holder must possess good IT skills.
The post holder will work under own initiative with a flexible and adaptable approach to the job role in order to meet the changing service needs.
This role will involve a high level of discretion and confidentiality as the post holder will come into contact with some sensitive patient and staff data and information.
Working for our organisation
There’s a place for you at CNWL.
We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.
Providing top quality care depends on our ability to employ the best people.
We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.
With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more – whatever stage of your career you're at, there's always a place for you at CNWL.
Detailed job description and main responsibilities
· To provide reception support front of house meet and greet, giving basic information and dealing with drop-in enquiries in a courteous and appropriate manner. Referring clients to relevant staff/clinics, or taking messages as appropriate.
· To be responsible for opening/unlocking and closing/locking up of site in accordance with security protocols.
· To have a good general understanding of the service in order to effectively provide non-clinical information and advice.
· To operate the telephone system dealing with enquiries and redirecting as necessary. To maintain an effective message taking system, recording messages for staff and being responsible for seeing that they reach their destination.
· To arrange appointments as required and maintain up to date filing systems of clients’ records.
· To facilitate the booking and use of interpreting or transport services as required.
· To enter and maintain basic information around appointments on the patient information system.
· To ensure clerical work arising from each clinic is effectively completed at the end of each clinic.
· To use IT systems as required, following appropriate training, to carry out a range of duties to support health centre staff.
· To participate in maintaining an up to date display of health education literature within the reception area.
· To assist in providing general office support to service staff, e.g.: filing, shredding, distribution and sending of post.
· Ensure equipment /stock are kept replenished and escalate any issues or concerns as appropriate.
· To be responsible for monitoring and recording room temperature and completion of temperature log.
· To support the logging of complaints/compliments and incidents on Datix.
· To ensure good Health and Safety practices at all times.
· To observe and promote standards put forwards in the trust reception standards.
· To be familiar with and to work within CNWL policies related to the function of responsibilities as an employee.
· Be forthcoming with ideas, changes or new initiatives for improvements to policy, guidance, departmental procedures, systems and ways of working for improvement in service quality and delivery.
· To undertake all mandatory and supplementary training in line with policies.
Person specification
Qualifications
Essential criteria
- GCSE (A* - C) or equivalent in Maths and English
Experience
Essential criteria
- Experience of working in a customer care setting or a role that demonstrates transferable skills.
- Understanding of Equal Opportunities and Diversity
- Understanding of Data Protection / Confidentiality
Desirable criteria
- Experience working in a reception environment
- Experience of dealing with the general public
- Experience of working in a healthcare setting
Skills and abilities
Essential criteria
- Demonstrable knowledge of MS Word, Outlook, MS Teams and Excel
- Accurate data entry and typing skills
- Excellent written and verbal communication skills
- Able to work to a high level of accuracy and with attention to detail
- Demonstratable Knowledge of using different systems and databases
- Ability to work unsupervised
- Ability to work within a team
Desirable criteria
- Ability to prioritise own workload
- Able to work under pressure
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kate Barker
- Job title
- Operational and Business Support Manager
- Telephone number
- 01895 488788
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