Job summary
- Main area
- Haematology
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Part time - 15 hours per week
- Job ref
- 394-UPC-8204298VV
- Employer
- The Hillingdon Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- The Hillingdon Hospital Trust
- Town
- Hillingdon
- Salary
- £33,262 - £36,027 per annum (incl. of HCAA)
- Salary period
- Yearly
- Closing
- 16/09/2026 23:59
- Interview date
- 25/09/2026
Employer heading
Patient Pathway Coordinator - Haematology - Part time
NHS AfC: Band 4
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The Trust only accepts applications made through this site, please register when you click APPLY at the end of this advertisement. The Trust is able to offer hospital accommodation, pension scheme, on-site nursery (through third party provider), together with salary sacrifice schemes (including child care vouchers, ride to work) and a range of national and local staff discounts (subject to availability).
Once a sufficient number of applications have been received the vacancy may be closed prior to the published closing down date.
“We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).”
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Job overview
The Patient Pathway Coordinator will lead on the tracking of outpatient RTT pathways. By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met. The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialities and will support the function on a day-to day operational basis.
Main duties of the job
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.
Working for our organisation
The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.
The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this – particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,
community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals
provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.
We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.
Detailed job description and main responsibilities
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.
Person specification
Education
Essential criteria
- Good general education with English and Maths to GCSE standard or equivalent
- Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration
Desirable criteria
- IT package qualification/training, e.g. European Computer Driving Licence (ECDL)
- Customer services qualification/training
Experience
Essential criteria
- Significant proven experience of delivering to high standards in a fast paced high volume customer care environment.
- Ability to deal with a range of issues independently and efficiently
- Proven administrative experience
Desirable criteria
- Experience of an administrative role within the NHS
Skills
Essential criteria
- Excellent interpersonal skills with the ability to liaise effectively with a wide range of multidisciplinary staff
- Ability to work both autonomously and in a team
- Ability to deal with difficult service users and challenging situations
- Ability to work with confidential data and information and deal with sensitive issues discreetly
Desirable criteria
- Possess a ‘can do’ attitude, with a flexible approach to work and the ability to cope with changing demands
- Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Priya Patel
- Job title
- Service Manager- Unplanned Care
- Email address
- [email protected]
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