Job summary
- Main area
- Urgent and Integrated Care
- Grade
- Band 4
- Contract
- Fixed term: 10 months (Business Development)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 222-HOU-014
- Employer
- West London NHS Trust
- Employer type
- NHS
- Site
- Heart of Hounslow Centre for Health
- Town
- Hounslow
- Salary
- £31,081 - £33,665 per annum inclusive of HCAS (Outer)
- Salary period
- Yearly
- Closing
- 08/07/2025 23:59
Employer heading
Care Coordinator
Band 4
West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.
We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.
Job overview
Are you a self-motivated individual with a passion for making a difference in healthcare? We are looking for a dynamic Care Coordinator to join our team in providing exceptional care to patients. If you thrive in a fast-paced environment, enjoy teamwork, and are always up for new challenges and changes, this is the perfect role for you.
You will enjoy this role if you are a self-starter, highly directed, and capable of multitasking. Whether working as part of a team or independently, you’ll be integral to the seamless delivery of care.
As a Care Coordinator, you’ll work closely with multidisciplinary teams to ensure seamless care delivery, manage patient cases, and drive quality improvements. The role requires strong communication skills, attention to detail and the ability to adapt to new processes.
Apply now if you're ready to be part of an evolving healthcare system and make an impact on patient care.
Main duties of the job
The Care Coordinator will work with the PCN team and member practices to coordinate and perform key activities to manage patient caseloads, provide access and navigation of care and support across health and care services, and improve outcomes for patients.
The post-holder will perform patient call/recall, appointment bookings and proactive reminder calls, construct and run SystmOne searches to identify patients for recall, ensuring invites are made in a timely and appropriate manner via text, telephone or letter and accurately coded within patient medical records. Other duties will include but are not limited to audits, data entry and reconciliation, data reporting and data cleansing.
Previous experience working within the NHS is desirable for this role. Opportunities for professional development are included within this role.
Working for our organisation
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person specification
Qualifications
Essential criteria
- Demonstrable commitment to professional and personal development is enrolled in, undertaking or qualified from appropriate training as set out in the core curriculum by the Personalised Care Institute, or prepared to undertake training
- Good Standard Education
Experience
Essential criteria
- Experience working in Primary Care Network or NHS practices System One experience
- Demonstrable experience of effectively engaging with key stakeholders, such as clinical staff
- Experience of working within multi-professional team environments
- Experience of working under pressure to tight deadlines
Desirable criteria
- Experience of operating in a politically sensitive environment
Skills and Abilities
Essential criteria
- Excellent communication skills (written and oral)
- Good knowledge of Microsoft office products
- Self-awareness and good people skills
- Excellent organisational and time management skills
- Excellent organisation and time management skills with an ability to prioritise and meet deadlines
- Ability to adopt a proactive approach to the role
Desirable criteria
- An understanding of the bodies in the wider Health system such as STPs, ICSs, NHSE/I, CQC, etc
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Mariam Masood
- Job title
- Feltham and Bedfont GP Support Team Manager
- Email address
- [email protected]
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