Job summary
- Main area
- Inpatient Wards
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (Mon-Sun bank Holidays and weekends 08.00 - 20.00 on a rota)
- Job ref
- 289-CS-31
- Employer
- Chelsea and Westminster Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- West Middlesex Hospital
- Town
- Isleworth
- Salary
- £28,720 per annum incl. HCAS (pro rata)
- Salary period
- Yearly
- Closing
- 22/05/2025 23:59
Employer heading
Assistant Patient Administrator - Inpatient Wards
NHS AfC: Band 2
Job overview
Assistant Patient Administrator - Band 2 Ward Clerk
Monday - Sunday 08.00 20.00 Weekends and Bank Holidays on a rota
We are searching a high performing, enthusiastic and empathetic individual to work in the Inpatient Wards.
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients.
You will be expected to provide administrative support to a diverse team including clinical staff
The successful applicant will be expected to provide an excellent level of customer service at all times in line with the Trust values.
Main duties of the job
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post
holder will be required to work in one of the following areas, providing cross cover where necessary:
- Wards
- Reception
Working for our organisation
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Detailed job description and main responsibilities
- Provide administrative support to the clinical team in the team assigned and provide cover
across the Trust’s administrative resource - File all paperwork appropriately
- Provide cover across the POD as and when required
- Ensure all procedures are followed re data capture for service specific outcomes
- Provide an excellent standard of service to patients at all times
- Adhere to trust-wide standard operating procedures and policies developed for clinical
administrative processes and participate in their development - Photocopying, filling
- Answering phones
- Greeting relatives as they enter the ward
- Booking follow up appointments
- Booking Transport
Person specification
Qualifications
Essential criteria
- GCSE English and Maths or equivalent
- English and Mathematics GCSE or equivalent
Experience
Essential criteria
- Previous administrative experience
- Experience of working within customer-driven service.
- Experience of Patient Administration System
- Able to use a hospital Patient Administration System
Desirable criteria
- Previous NHS admin expereience
Skills & Knowledge
Essential criteria
- Ability to work with diverse group of people
- PC skills
- Ability to work under supervision as part of a team
- Good organisational skills in order to plan and prioritise workload
- Willing to learn new systems
- Knowledge of filing systems.
- Able to file accurately and pay attention to detail
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Alison Hilton
- Job title
- JSM
- Email address
- [email protected]
- Telephone number
- 020 8321 6371
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