Crynodeb o'r swydd
- Prif leoliad
- Patient Access
- Gradd
- NHS AfC: Band 3
- Contract
- Cyfnod Penodol: 6 mis (Maternity Cover)
- Oriau
- Llawnamser - 37.5 awr yr wythnos (Monday-Sunday and Bank Holidays, on a Rota, must be able to do all shifts 8am-8pm)
- Cyfeirnod y swydd
- 289-CS-165
- Cyflogwr
- Chelsea and Westminster Hospital NHS Foundation Trust
- Math o gyflogwr
- NHS
- Gwefan
- West Middlesex Hospital
- Tref
- Isleworth
- Cyflog
- £29,651 - £31,312 per annum incl. HCAS (pro rata)
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 02/10/2025 23:59
Teitl cyflogwr
Patient Administrator AEC Department
NHS AfC: Band 3
Trosolwg o'r swydd
Patient Administrator Band 3 AEC Department 6 month, Maternity Leave Cover
West Middlesex Site
Monday- Sunday , Weekends and Bank Holidays, on a shift pattern. Must be able to do all the shifts
08.00am- 20.00pm
We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy at the West Middlesex Site working in our busy AEC Department. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.
The post holder will provide a comprehensive patient focused administrative service, on a day-to-day basis to a multi-disciplinary team based in our AEC Department . The successful candidate must be able to work both autonomously and as a member of the team and be able to undertake a wide range of administrative duties, must have customer care or reception experience.
As a team player they will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others.
Prif ddyletswyddau'r swydd
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative
support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in both of the following areas, providing cross cover where necessary:
Majors
Front Reception
Gweithio i'n sefydliad
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
Roles and responsibilities
Clinical Office:
- Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records
- Contact other departments and teams as necessary relating to the patient care pathway and service delivery
- Support the Team Leader and practitioners with the smooth running of clinics and procedure lists.
- Liaise with other hospitals and GPs regarding patient care pathways
- Prepare for clinics ensuring all relevant documentation is available and notes are prepared
- Use Trust’s computer system, to generate clinic lists and help locate missing notes
- Use of the case note record tracking(CRT) system to electronically
register/move/transfer/locate medical case notes - Prepared all externally transcribed correspondence for signature and despatch within the agreed Trust timeframe, escalating where necessary.
- Match all correspondence typed by the managed transcription service with correct patient and clinician, any amendments are made, and letters dispatched and filed in medical record.
- Correct any mismatches by reference to medical record, original dictation, communication with the transcription service and if required clinical staff.
- Provide any specific advice to patients upon booking-in, in preparation for their appointment
- Ensure all patients are added to the Trusts PAS system before their appointment
- Type urgent letters and reports as required
- Register new referrals, and ensure all patient information is up to date and complete
- Book outpatient appointments
Please refer to the job description for the full list of roles and responsibilities
Manyleb y person
Education and Qualifications
Meini prawf hanfodol
- GCSE English and Maths or equivalent
Experience
Meini prawf hanfodol
- Experience of working in an administrative capacity
- Proven experience of dealing with complex telephone calls
- Demonstrable experience of maintaining a professional attitude in a pressured environment
- Experience in working as part of a team
Skills and knowledge
Meini prawf hanfodol
- Competent working knowledge of windows based computer systems
- Excellent communication skills both written and verbal
- Ability to prioritise and organise work load
- Ability to use own initiative
- To be able to work as part of a team
- Knowledge of filing systems
- Able to file accurately and pay attention to detail
Personal qualities
Meini prawf hanfodol
- Excellent interpersonal skills.
- A cheerful and helpful manner when dealing with patients and other staff
- Work well as part of a team
- Able to calm difficult situations.
- Smart and professional appearance
Bathodynnau ardystio / achredu cyflogwyr
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Application numbers
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Alison Abbatt
- Teitl y swydd
- JSM
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 020 3315 1640
- Gwybodaeth i gefnogi eich cais
Rhestr swyddi gyda Chelsea and Westminster Hospital NHS Foundation Trust yn Gwasanaethau Gweinyddol neu bob sector