Home, community, hospital

Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

Our Trust values

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

Job overview

The postholder(s) will gain experience of the wide range of work carried out by the Patient Experience and Involvement (PE&I) Team and will contribute to delivering our 4 year strategy. 

Alongside the team, you will be responsible for:

·        Developing and delivering patient information including content for the patient leaflet library on the Trust website, making sure that all patient-facing information complies Trust policies and standards and is fully accessible.

·        Develop a Patient Entertainment and Distraction (PDE) service for inpatients and long-stay outpatients. This includes organising and overseeing a new team of PDE volunteers.

·       Manage our patient insights volunteers to gather patient experience feedback.

·       Other support for the team as needed.

Main duties of the job

Working with the team, you will:

Patient information

·        Coordinate the patient information quality assurance process. Work with clinical teams to catalogue, review and write and format information.

·        Administer current patient information reader panels and the quality assurance of patient information. 

·        Develop expertise in publishing patient information using the Trust website (concrete)in accordance with the Trust’s patient information policy and quality standards. 

Patient entertainment and distraction (PDE)

·       Organise and coordinate PDE resources for inpatients throughout the Trust, developing a widely available menu for staff and patients.

·        Manage a team of volunteers who will help to deliver the PDE service.

·        Oversee other aspects of PDE such as patient experience of Wi Fi and access to chargers for patients’ own devices.

·        Order and configure tablets, radios, TVs and other equipment provided by charity grants for PDE purposes.

Insights coordination

·       Coordinate and support patient insights volunteers within the PE&I team.

·       Support staff to access patient insights and involvement systems and processes, offering support as needed, for example, booking staff onto training or configuring FFT iPads. 

     Other duties as needed by the Team.

Working for our organisation