Job overview

An exciting opportunity has arisen for a full time (37.5 hours per week) Band 3 Assistant Patient Pathway Coordinator to work as part of our Audiology, ENT & Oral Services administration team. You will work as part of a multidisciplinary team coordinating patients appointments, dealing with patient queries and supporting the service line management team to meet patient access and waiting time targets. 

Main duties of the job

The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support to the Patient Pathway Coordinator (PPC) in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

Working for our organisation

The Trust has defined its culture as one that is patient centred and which puts safety first and where all staff members take responsibility, are valued and value each other.

To support this, our values are that we are all:

Compassionate - We treat everyone with kindness, understanding and empathy

Inclusive - We are respectful, fair and open, valuing everyone’s unique contribution

Collaborative - We work together across our teams and with our partners and are helpful, positive and supportive

Inspiring - We strive for the best for patients, communities, staff and partners and are always learning and improving