Home, community, hospital

Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

Our Trust values

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

Job overview

The post holder will be the point of contact for all administrative issues relating to patient’s referral and appointment bookings. The post holder will work as part of a multi-disciplinary team and will provide support to Senior Sister or Medical Day Unit Nurse-In-charge in proactive management and screening of incoming referrals, booking appointments, sourcing clinical documentation and diagnostic results from internal and external care providers, communicating with members of multi-disciplinary team and patients and ensuring pathways are managed smoothly.

The post holder will ensure high levels of patient and referrer’s satisfaction by being accessible, customer focused and knowledgeable point of contact. This is a key role in ensuring that all users of the ward are provided with a fast, efficient and effective service, in accordance with trust and ward policy.

Main duties of the job

The post holder will be responsible for liaising directly with patients  and the referring team. Good IT skills and an excellent telephone manner are vital to this role.

The post holder will be required to communicate in a professional manner with a range of professionals within the Medical Day Unit team.

Working for our organisation

The Trust has defined its culture as one that is patient centred which puts safety first and where all staff take responsibility, are valued and value each other. To support this our four values are that we are all:

Caring – we design and deliver care around each individual patient’s needs and wants

Safe – we make the safety of patients and staff our prime concern (safety comes first)

Responsible – all staff take responsibility for the hospital, its services and reputation

And that we: 

Value each other – we all value each other’s contribution. 

Our training, policies, procedures, and practices are all intended to support behaviours in line with our values and all staff are expected to uphold these by 'Living Our Values Everyday'