Job summary
- Main area
- Neurology
- Grade
- Band 3
- Contract
- Fixed term: 18 months (Already budgeted permanent post)
- Hours
- Full time
- Part time
- Job ref
- 396-NN-7475521-A&C-GV-Z
- Employer
- Kingston and Richmond NHS Foundation Trust
- Employer type
- NHS
- Site
- Kingston Hospital
- Town
- Kingston Upon Thames
- Salary
- £29,651 - £31,312 per annum inclusive HCAS (Outer)
- Salary period
- Yearly
- Closing
- 05/11/2025 23:59
Employer heading
Band 3 patient pathway coordinator
Band 3
Job overview
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
Main duties of the job
1. Process and log all referrals, including paper and Choose and Book, in line with Trust Access Policy and speciality SOP.
2. Schedule new and follow up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating issues as required to the Admin Manager/Team Leader
3. Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts.
4. Assist in the coordination of appointments and procedures at other hospitals and organisations where required.
Working for our organisation
Development and staff wellbeing
Your growth and personal happiness matters to us. After all, we can’t expect the best from you if we don’t invest in your development and nurture your wellbeing. From the moment you join us, we’re committed to fostering your professional and personal development within a supportive, empowering environment. Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly ‘shoutouts’ and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
Detailed job description and main responsibilities
***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***
Person specification
Admin experience
Essential criteria
- Admin experience
Desirable criteria
- NHS admin experience
Customer service experience
Essential criteria
- Customer service experience
Desirable criteria
- NHS customer service experience
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Amala Vaneta Kumar
- Job title
- Deputy Service Manager
- Email address
- [email protected]
- Telephone number
- 020 8546 2526
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