Job summary
- Main area
- Oral Services
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 396-NN-7079444-A&C-Y-A
- Employer
- Kingston and Richmond NHS Foundation Trust
- Employer type
- NHS
- Site
- Kingston Hospital
- Town
- Kingston Upon Thames
- Salary
- £28,720 pro rata pa incl. HCAS
- Salary period
- Yearly
- Closing
- 19/06/2025 23:59
Employer heading
Patient Pathway Support
Band 2
On 1st November 2024, our name will be changing to Kingston & Richmond NHS Foundation Trust. To find out more, please visit: https://kingstonhospital.nhs.uk/about-us/better-together-our-partnership-with-hrch/
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*The pay scales advertised have been confirmed by NHS England, we are awaiting confirmation of when these will be reflected. The new scales can be found here: Pay scales for 2024/25 | NHS Employers
Job overview
Band 2 Patient Pathway Support Officer 22.5 hours per week
An exciting opportunity has arisen for a 22.5 hours per week ( worked over 3 days) Band 2 Patient Pathway Support Officer to work as part of our Audiology, ENT & Oral Services administration team.
You will work as part of a multidisciplinary team registering patients and booking appointments, covering reception desks, dealing with patient queries and supporting the service line management team to meet patient access and waiting time targets.
Main duties of the job
- Receiving and dealing with telephone enquiries as appropriate.
- Input and look up data on Trust IT systems in accordance with Trust policy.
- To ensure post is opened daily and dealt with accordingly.
- To assist colleagues as directed by the Line Manager in times of pressure of work.
- Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department.
- Photocopying, Scanning and filing letters and documents as required.
- Liaise with staff and service users
- To provide a point of contact for service users and other enquiries into the service either internal or external.
- Be sympathetic and sensitive to the requirements of staff and service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour.
- Attend admin team / departmental meetings on a regular basis.
- Contribute to building effective teamwork in exchanging views, ideas and communicating effectively.
Continued on attached JD document...
Working for our organisation
Development and staff wellbeing
Your growth and personal happiness matters to us. After all, we can’t expect the best from you if we don’t invest in your development and nurture your wellbeing. From the moment you join us, we’re committed to fostering your professional and personal development within a supportive, empowering environment. Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly ‘shoutouts’ and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
Detailed job description and main responsibilities
***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***
Person specification
Supporting Statement
Essential criteria
- Matches role
Desirable criteria
- Exceed role
Education
Essential criteria
- Meets person specs
Desirable criteria
- Exceeds person specs
Experience
Essential criteria
- 2 years office
Desirable criteria
- 3 years office
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jason Bartlett
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 020 8934 3810
- Additional information
For an informal discussion about this role please contact Emily Hastings, Service Support Manager, <[email protected]>.
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