Job summary
- Main area
- Trauma & Orthopaedics
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 396-NN-7343134-A&C-GV-Z
- Employer
- Kingston and Richmond NHS Foundation Trust
- Employer type
- NHS
- Site
- Kingston Hospital
- Town
- Kingston Upon Thames
- Salary
- £29,651 - £31,312 per annum incl HCAS (Outer)
- Salary period
- Yearly
- Closing
- 25/08/2025 23:59
Employer heading
Band 3 Patient Pathway Co-ordinator
Band 3
Home, community, hospital
Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.
Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.
We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.
Our Trust values
These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.
- Compassionate: We provide care with kindness, understanding, and empathy for all.
- Inclusive: We embrace diversity and respect the unique contributions of every individual.
- Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
- Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.
Job overview
This position is ideal for a motivated, career minded individual who is focused on delivering an excellent service for patients and staff.
An exciting opportunity has arisen for a Band 3 Assistant Patient Pathway Coordinator to join a busy Orthopaedic Admin department. If you like working in a varied role in a busy office environment, have excellent inter-personal and communication skills and enjoy working as part of a strong team that is committed to providing the highest quality care we look forward to receiving your application.
Applicants must be a team player, have excellent organisational skills and be able to work well under pressure and to tight deadlines. Accuracy and prioritisation skills are also required.
The successful candidate will work closely with the the Patient Pathway coordinators as well as the admin managers. , supporting the administration services. The ability to deal with multiple issues and operational matters is essential .
Main duties of the job
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support to the Patient Pathway Co-ordinator (PPC) in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
Working for our organisation
Development and staff wellbeing
Your growth and personal happiness matters to us. After all, we can’t expect the best from you if we don’t invest in your development and nurture your wellbeing. From the moment you join us, we’re committed to fostering your professional and personal development within a supportive, empowering environment. Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly ‘shoutouts’ and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
Detailed job description and main responsibilities
***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***
Person specification
Experience
Essential criteria
- NHS Experience
Desirable criteria
- Trauma & Orthopaedic
GCSE
Essential criteria
- Maths and English GCSE
Your application: Please ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
Artificial Intelligence: We kindly ask that you refrain from using AI tools to draft your application, as we value authentic, individual responses that reflect your own communication style.
References: Please provide 3 years of employment/educational history with professional email addresses (not personal ones like Hotmail or Gmail). If you cannot supply these, inform the interviewers to avoid delays in pre-employment checks.
Closing date: To keep our recruitment process efficient, some vacancies may be capped and closed early once we receive a sufficient number of applications.
Shortlisting: You will only be contacted by email or SMS from the SWL Recruitment Hub if you are successfully shortlisted. Please check your registered Trac email regularly.
DBS: We are committed to safeguarding children and vulnerable adults at risk of harm. For roles involving direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All employees, however, hold a responsibility to safeguard children and vulnerable adults as part of their duties and to understand the specific safeguarding responsibilities associated with their role.
Telephone: 02082963786
Text: 07501066267
Email: [email protected]. Employer certification / accreditation badges
.png "National Preceptorship for Nursing Quality Mark")
.jpg "Disability Advice Line")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Donna Green
- Job title
- Deputy Service Manager
- Email address
- [email protected]
- Telephone number
- 020 8934 3794
List jobs with Kingston and Richmond NHS Foundation Trust in Administrative Services or all sectors