Home, community, hospital

Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

Our Trust values

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

Job overview

We are currently looking for suitably qualified and interested clerical
administrators / receptionists to help provide a patient focused service within the Radiology Department The post holder will liaise with patients and their carers / relatives, clinicians, and administrative and clerical teams to ensure that the service is a responsive one ensuring effective and timely communication with staff, patients and members of other organisations.

Reception, call centre operating and appointment making are the key elements of the position.

Main duties of the job

•  Prioritise and manage workload without direct supervision to ensure service delivery is maintained and met to specialist delivery directives as well as using the relevant information technology to facilitate the performance of tasks.
• Deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers providing information, directing, and prioritising queries as appropriate to ensure efficiency and effectiveness of service delivery.
• Manage accurate patient data onto electronic systems to ensure the effective management by recording open communication for all departmental staff
• Work with the management to achieve continuous Administrative and Clerical service development and improvement.

Working for our organisation

The Trust has defined its culture as one that is patient centred and which puts safety first and where all staff members take responsibility, are valued and value each other.

To support this, our four values are that we are all:

Compassionate - We treat everyone with kindness, understanding and empathy

Inclusive – We are respectful, fair and open, embracing everyone’s unique contribution

Collaborative –  We work together across our teams and with our partners and are helpful, positive and supportive

Inspiring – We strive for the best for patients, staff and partners and are always learning and improving

Our training, policies, procedures, and practices are all intended to support behaviours in line with our values and all staff are expected to uphold these by Living Our Values Every Day.