Home, community, hospital

Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

Our Trust values

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

Job overview

Main duties of the job

• Prioritise and manage workload independently, ensuring service delivery is maintained in line with departmental and specialist requirements. Use relevant IT systems effectively to support the completion of tasks.
• Handle telephone and face‑to‑face enquiries from patients, relatives, carers, clinicians and other staff groups. Provide accurate information, direct queries appropriately and prioritise issues to support an efficient and effective service.
• Maintain accurate patient information on electronic systems, ensuring records are up to date, clearly documented and accessible. This supports effective communication and coordination across the Radiology department.
• Work collaboratively with management to contribute to continuous improvement of Administrative and Clerical processes, supporting service development and the delivery of a high‑quality patient experience.

Working for our organisation

Compassionate

We treat everyone with kindness, understanding and empathy

Inclusive

We are respectful, fair and open, embracing everyone’s unique contribution

Collaborative

We work together across our teams and with our partners and are helpful, positive and supportive

Inspiring