Job summary
- Main area
- Maternity Services
- Grade
- Band 2
- Contract
- Fixed term: 12 months (22.5 hrs pw)
- Hours
- Part time - 22.5 hours per week (including nights, bank holidays and weekends covering a 24/7 service)
- Job ref
- 396-NN-7396929-A&C-GV-Y
- Employer
- Kingston and Richmond NHS Foundation Trust
- Employer type
- NHS
- Site
- Kingston Hospital NHS Foundation Trust
- Town
- Kingston upon Thames
- Salary
- £29,179 per annum pro. rata. Including HCAS (Outer)
- Salary period
- Yearly
- Closing
- 17/09/2025 23:59
Employer heading

Maternity Inpatient Receptionist
Band 2
Home, community, hospital
Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.
Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.
We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.
Our Trust values
These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.
- Compassionate: We provide care with kindness, understanding, and empathy for all.
- Inclusive: We embrace diversity and respect the unique contributions of every individual.
- Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
- Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.
Job overview
Act as an integral member of the maternity department providing a range of clerical and reception duties ensuring an efficient and effective service within Maternity Services and preserving the inpatient reception.
Main duties of the job
You will be responsible for liaising directly with patients and their relatives. Good IT skills and an excellent telephone manner are vital to this role.
You will be required to communicate in a professional manner with a range of professionals within the maternity team, such as Midwives, Obstetricians and Anaesthetists among others.
Working for our organisation
Following several years of close partnership working and shared leadership, in November 2024 Hounslow and Richmond Community Healthcare (HRCH) and Kingston Hospital NHS Foundation Trust formally joined together and are now called Kingston and Richmond NHS Foundation Trust.
KRFT has four key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
Compassionate - We treat everyone with kindness, understanding and empathy
Inclusive - We are respectful, fair and open, valuing everyone’s unique contribution
Collaborative - We work together across our teams and with our partners and are helpful, positive and supportive
Inspiring - We strive for the best for patients, communities, staff and partners and are always learning and improving
Detailed job description and main responsibilities
***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***
Person specification
Education/Qualifaction
Essential criteria
- Educated to GCSE standard or equivalent
- Secretarial/typing/ administration course or equivalent experience
Desirable criteria
- ECDL
- NVQ II in Customer Care
Experience
Essential criteria
- Minimum of six months experience in a receptionist or administrative role
- Experience of using Microsoft Office Packages e.g. Word & Excel
- Previous experience of dealing with general public
Desirable criteria
- Previous NHS experience
- Working knowledge of CRS
Skills
Essential criteria
- Excellent written and verbal communications skills
- Ability to deal with patients and relatives in a sensitive manner
- Good interpersonal skills
Knowledge
Essential criteria
- Knowledge and understanding of data protection / confidentiality
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Suzanne Draper
- Job title
- Maternity Service Support Manager
- Email address
- [email protected]
- Telephone number
- 020 8934 3248
- Additional information
Amanda Chiappetta, Inpatient Team Leader
Tel: 020 8546 7711 extension: 2369/2365.
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