Job summary
- Main area
- Quality Improvement
- Grade
- Band 8a
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 396-NN-A&C-7170567-DK
- Employer
- Kingston and Richmond NHS Foundation Trust
- Employer type
- NHS
- Site
- Kingston Hospital NHS FT
- Town
- Kingston upon Thames
- Salary
- £59,490 - £66,239 pa pr incl HCAS (outer)
- Salary period
- Yearly
- Closing
- 19/05/2025 23:59
Employer heading
Quality Improvement Lead
Band 8a
Home, community, hospital
Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.
Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.
We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.
Our Trust values
These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.
- Compassionate: We provide care with kindness, understanding, and empathy for all.
- Inclusive: We embrace diversity and respect the unique contributions of every individual.
- Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
- Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.
Job overview
The Quality Improvement Lead will play a key role in three main areas of support that the Improvement Team provides to Kingston Hospital and Richmond Community Services.
- Coaching individuals and teams to embed continuous improvement in their daily work
- Providing expert support for priority improvement programmes that may span multiple service areas or organisations
- Supporting the further development and implementation of our quality improvement strategy.
We are looking for someone with the technical skills, relational abilities and positive attitude to help us achieve our vision for improvement.
Main duties of the job
Main duties of the job will include:
- Contribute to the ongoing development and delivery of our QI training and coaching programme
- Act as the QI Lead for priority improvement initiatives including transformational improvement programmes and cross-Trust quality priorities
- Provide leadership, facilitation and specialist support to front line teams and leaders to help implement continuous improvement and quality management systems
- Work collaboratively across the Transformation, Strategy and Improvement directorate, ensuring quality improvement is a golden thread through everything we do
Working for our organisation
This is a rare opportunity to join our dynamic, experienced and successful QI team. As an integrated part of our Strategy and Improvement directorate, you'll have the chance to work across a wide range of fascinating and high priority programmes covering both acute and community healthcare. From coaching front-line teams in continuous improvement methods to supporting large-scale and transformational improvement collaboratives, this role will be both challenging and uniquely rewarding.
Detailed job description and main responsibilities
Training and Coaching
- Contribute to the ongoing development of our QI capability development programme – designing training presentations, workshop activities and coaching programmes
- Lead group training in QI methods for staff at all levels of the organisations, providing facilitation for both face-to-face and virtual workshops
- Build improvement capability through individual and team mentoring, coaching and development sessions.
Expert support to improvement programmes
- Act as the QI Lead for priority improvement initiatives including transformational improvement programmes and cross Trust quality priorities.
- Provide leadership, facilitation and specialist support to teams undertaking improvement projects, using recognised QI methodology to maximise motivation, engagement, impact and learning.
- Devise and implement methods for collecting, analysing and translating complex data into reports and presentations that meet the specification of the end user/client.
- Use data to present evidence and make informed recommendations for improvement to a range of audiences including clinical staff, managers, directors, partner organisations and service users. Use data-driven presentations to provide insight and evaluate improvement initiatives.
Embedding improvement into management systems
- Provide leadership, facilitation and specialist support to front line teams and leaders to help implement continuous improvement and quality management systems.
- Coach leaders and teams to engage front line staff in identifying and delivering improvements
- Develop and maintain key relationships with clinical and operational leads in designated services, acting as a trusted advisor in relation to continuous improvement systems
****Please refer to the job description for more information****
Person specification
Qualifications
Essential criteria
- Educated to Master’s Level or ability to demonstrate equivalent level of experience
- Evidence of significant continuing professional development in quality improvement
Desirable criteria
- Formal quality improvement qualification (e.g. Lean green belt certification, IHI Improvement Coach)
- Formal coaching qualification
Skills
Essential criteria
- Highly proficient in the use of Microsoft products including MS Teams, Word, Excel and PowerPoint
- Ability to produce accessible and concise written reports and summarise complex concepts with clarity
Experience
Essential criteria
- Experience of change and improvement projects/programmes
- Providing specialist QI support and advice
- Experience of developing training materials, delivering training and facilitating workshops and events
- Experience of multi-stakeholder engagement in collaborative initiatives
Desirable criteria
- Experience of implementing Lean or a similar recognised improvement approach in a service industry
- Experience of coaching individuals and teams for improvement
Knowledge
Essential criteria
- Expert and broad knowledge of improvement principles and methods
- Knowledge and understanding of the challenges facing health and social care systems
Desirable criteria
- Knowledge of front-line NHS service delivery, NHS structures and processes
Skills
Essential criteria
- Well-developed influencing, negotiation and conflict resolution skills
- Advanced analytical skills including defining, analysing and reporting on measures of performance and improvement
- Facilitation and presentation skills
- Flexibility, adaptability and initiative
Desirable criteria
- Advanced technical skills in specific analytical or quality improvement methods
Your application: Please ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
References: Please provide 3 years of employment/educational history with professional email addresses (not personal ones like Hotmail or Gmail). If you cannot supply these, inform the interviewers to avoid delays in pre-employment checks.
Closing date: To keep our recruitment process efficient, some vacancies may be capped and closed early once we receive a sufficient number of applications.
Shortlisting: You will only be contacted by email or SMS from the SWL Recruitment Hub if you are successfully shortlisted. Please check your registered Trac email regularly.
DBS: We are committed to safeguarding children and vulnerable adults at risk of harm. For roles involving direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All employees, however, hold a responsibility to safeguard children and vulnerable adults as part of their duties and to understand the specific safeguarding responsibilities associated with their role.
Telephone: 02082963786
Text: 07501066267
Email: [email protected]. Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Emma Stinton
- Job title
- Head of QI Capability Development
- Email address
- [email protected]
- Additional information
Contact number for queries about this role: 020 8546 7711 x2071
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