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Job summary

Main area
Discharge
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
  • Full time
  • Flexible working
37.5 hours per week
Job ref
197-AJ7384
Employer
Lewisham and Greenwich NHS Trust
Employer type
NHS
Site
University Hospital Lewisham
Town
Lewisham
Salary
£27,485 - £30,162 Per Annum plus HCA
Salary period
Yearly
Closing
21/10/2025 23:59

Employer heading

Lewisham and Greenwich NHS Trust logo

Patient Discharge Navigator - Medical Admissions Unit

NHS AfC: Band 4

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over  staying comfortable; Listening  over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

Are you looking for a challenge which requires flexibility, forward thinking and drive? An exciting opportunity has arisen for a motivated enthusiastic individual to join the team on Chestnut ward our Medical Admissions Unit as a Patient Discharge Navigator. This role will help ensure a smooth and safe transition by coordinating discharge plans, accessing necessary resources, and providing information and support to our patients, their families and carers.

Main duties of the job

We are seeking a committed, dynamic and forward-thinking individual, who will join a well-respected, established team on Chestnut ward to support the flow of patients on and off the ward.

Effective communication, strong collaborative approaches and the ability to engage the entire multidisciplinary workforce within an ever changing, ever challenging environment is essential.

You will be expected to optimize patient clinical pathways, enhancing patient experience, and reducing patient length of stay.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  2. Widening access (anchor institution) and employability
  3. Improving the experience of staff with disability
  4. Improving the EDI literacy and confidence of trust staff through training and development
  5. Making equalities mainstream

Detailed job description and main responsibilities

You will need to work as part of a wider team but also be able to work autonomously, prioritising your workload and communicating delays and concerns in a timely manner.

·         Work as part of the multidisciplinary ward team, gaining an insight and knowledge onto the needs of all the patients on their allocated wards.

·         Support patients, their families and carers to ensure that assessments and discharge plans are fully understood and agreed.

·         Attend the daily board meetings to proactively identify patients who are ready for discharge and transfer to a backend medical bed.

 

Person specification

Qualifications and Training

Essential criteria
  • • English and Maths at GCSE grade C or above.
  • • Courses/ further study to demonstrate evidence of personal development
  • • NVQ 4 or equivalent experience
Desirable criteria
  • Knowledge of medical terminology

Experience

Essential criteria
  • • Previous experience of working with the public/ and or patients in a healthcare environment.
  • • Experience of interaction with all levels of staff
  • • Previous administrative and organisational experience
Desirable criteria
  • Experience of managing and prioritising own workload, and working to deadlines.

Skills and aptitudes

Essential criteria
  • • Excellent written and verbal communication skills
  • • Excellent organisation skills with a meticulous attention to detail
  • • Excellent customer care practice, being polite, empathetic, patient and diplomatic
  • • Understanding of patient confidentiality

Employer certification / accreditation badges

Trust IDCapital Nurse, LondonVeteran AwareApprenticeships logoTimewise helps businesses to attract and develop the best talent through flexible working.No smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveDisability confident leaderArmed Forces Covenant (Silver Award)We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.NHS Rainbow badgePrince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthHappy to Talk Flexible WorkingArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

To ensure fairness and manageable shortlisting processes, some vacancies may have an application cap. This means the vacancy will close once a set number of applications have been received even if this happens before the advertised closing date.

We recommend applying as early as possible to avoid missing out. All applications received before the cap is reached will be considered equally and assessed against the person specification.

Documents to download

Apply online now

Further details / informal visits contact

Name
Roshana Bramwell
Job title
Ward Manager
Email address
[email protected]
Telephone number
020 8333 3000
Additional information

Ayisat Mekuleyi - Ward Manager [email protected]

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