Job summary
- Main area
- Ear, Nose & Throat
- Grade
- Band 6
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 197-LC7145A
- Employer
- Lewisham and Greenwich NHS Trust
- Employer type
- NHS
- Site
- Lewisham
- Town
- Lewisham
- Salary
- £38,682 - £46,580 per annum
- Salary period
- Yearly
- Closing
- 03/10/2025 23:59
Employer heading

ENT Triage Clinical Nurse specialist
Band 6
Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
Job overview
The post holder will be responsible for providing a telephone triage service for ENT
referrals received from general practice as well as triaging patients upgraded to the
ENT pathway by other specialities within the hospital setting (likely via email)
The post holder will pre-screen all referrals received either via email or via the
electronic referral service (eRS) to ensure that based on the refer / GP’s assessment
that patients are suitable for telephone assessment, establishing if the patient would
instead benefit from either a face to face review in clinic or review by another
speciality. Transfer of this referral or onward booking of appointments will be the
responsibility of the ENT Triage Clinical Nurse Specialist
Under the support and guidance of the ENT Consultants make clinical judgements,
which will require assessment, planning and implementation of treatment, ensuring
that all specialist patients and their carers have access to appropriate advice and
support.
Previous applicants can apply.
Main duties of the job
Triage patients referred into ENT service and book into to the clinically
relevant clinic using a agreed proforma
Review and action on results of investigations, within the post holders scope
of practice
Improve patient experience by ensuring effective communication and being a
point of contact within the
To work with the multidisciplinary team across an integrated pathway of care
to deliver quality standards in line with NICE guidance.
To work with the nurse specialist team to ensure that all patients have
equitable access to investigations, treatment and follow-up care.
To work with the nurse/midwifery specialist team to develop best practice in
line with NICE guidance.
To work with the team to develop guidelines to enhance optimal management
of patients.
To collect appropriate data against NICE guidance. To use audit as a tool to
improve practice and evaluate services.
To work with the team to implement recommendations from National audits
and benchmarking.
Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Detailed job description and main responsibilities
To demonstrate specialist knowledge and skills and share this with others to
positively influence patient care.
To develop own specialist clinical knowledge and skills and participate in the
development of other staff
To reflect on own practice through clinical supervision/mentorship
To provide a comprehensive nursing service for patients with conditions
within the specialty.
To work in close liaison with the multi-disciplinary team across the pathway in
order to meet the needs of patients and their families, and to aim for
seamless care.
To use clinical judgement and skills in decision making to manage this
caseload of patients. To develop skills of history taking and physical
assessment to direct appropriate intervention.
To assist in the development of the service
To vigorously promote the patient’s participation in decision-making, enabling
informed choice of treatment
Person specification
Experience
Essential criteria
- Minimum of 2 years post graduation experience - surgery/ent
Desirable criteria
- Telephone access clinic experience (TAC)
ENT role specific experience
Essential criteria
- ENT experience
Desirable criteria
- 1 year TAC experience
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
We recommend applying as early as possible to avoid missing out. All applications received before the cap is reached will be considered equally and assessed against the person specification.
Documents to download
Further details / informal visits contact
- Name
- Michelle Franklin
- Job title
- Matron
- Email address
- [email protected]
- Telephone number
- 07557938430
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