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Job summary

Main area
Ear, Nose & Throat
Grade
Band 6
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
197-LC7145A
Employer
Lewisham and Greenwich NHS Trust
Employer type
NHS
Site
Lewisham
Town
Lewisham
Salary
£38,682 - £46,580 per annum
Salary period
Yearly
Closing
03/10/2025 23:59

Employer heading

Lewisham and Greenwich NHS Trust logo

ENT Triage Clinical Nurse specialist

Band 6

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over  staying comfortable; Listening  over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

The post holder will be responsible for providing a telephone triage service for ENT 
referrals received from general practice as well as triaging patients upgraded to the 
ENT pathway by other specialities within the hospital setting (likely via email)
The post holder will pre-screen all referrals received either via email or via the 
electronic referral service (eRS) to ensure that based on the refer / GP’s assessment 
that patients are suitable for telephone assessment, establishing if the patient would 
instead benefit from either a face to face review in clinic or review by another 
speciality. Transfer of this referral or onward booking of appointments will be the 
responsibility of the ENT Triage Clinical Nurse Specialist 
Under the support and guidance of the ENT Consultants make clinical judgements, 
which will require assessment, planning and implementation of treatment, ensuring
that all specialist patients and their carers have access to appropriate advice and 
support.

Previous applicants can apply.

Main duties of the job

Triage patients referred into ENT service and book into to the clinically 
relevant clinic using a agreed proforma
Review and action on results of investigations, within the post holders scope 
of practice
 Improve patient experience by ensuring effective communication and being a 
point of contact within the
 To work with the multidisciplinary team across an integrated pathway of care 
to deliver quality standards in line with NICE guidance. 
To work with the nurse specialist team to ensure that all patients have 
equitable access to investigations, treatment and follow-up care. 
To work with the nurse/midwifery specialist team to develop best practice in 
line with NICE guidance.
 To work with the team to develop guidelines to enhance optimal management
of patients.
 To collect appropriate data against NICE guidance. To use audit as a tool to 
improve practice and evaluate services. 
To work with the team to implement recommendations from National audits
and benchmarking.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  2. Widening access (anchor institution) and employability
  3. Improving the experience of staff with disability
  4. Improving the EDI literacy and confidence of trust staff through training and development
  5. Making equalities mainstream

Detailed job description and main responsibilities

 To demonstrate specialist knowledge and skills and share this with others to 
positively influence patient care.
 To develop own specialist clinical knowledge and skills and participate in the 
development of other staff
 To reflect on own practice through clinical supervision/mentorship
 To provide a comprehensive nursing service for patients with conditions 
within the specialty.
 To work in close liaison with the multi-disciplinary team across the pathway in 
order to meet the needs of patients and their families, and to aim for 
seamless care.
 To use clinical judgement and skills in decision making to manage this 
caseload of patients. To develop skills of history taking and physical 
assessment to direct appropriate intervention.
 To assist in the development of the service
 To vigorously promote the patient’s participation in decision-making, enabling 
informed choice of treatment

Person specification

Experience

Essential criteria
  • Minimum of 2 years post graduation experience - surgery/ent
Desirable criteria
  • Telephone access clinic experience (TAC)

ENT role specific experience

Essential criteria
  • ENT experience
Desirable criteria
  • 1 year TAC experience

Employer certification / accreditation badges

Trust IDCapital Nurse, LondonVeteran AwareApprenticeships logoTimewise helps businesses to attract and develop the best talent through flexible working.No smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveDisability confident leaderArmed Forces Covenant (Silver Award)We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.NHS Rainbow badgePrince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthHappy to Talk Flexible WorkingArmed Forces Covenant

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

To ensure fairness and manageable shortlisting processes, some vacancies may have an application cap. This means the vacancy will close once a set number of applications have been received even if this happens before the advertised closing date.

We recommend applying as early as possible to avoid missing out. All applications received before the cap is reached will be considered equally and assessed against the person specification.

Documents to download

Apply online now

Further details / informal visits contact

Name
Michelle Franklin
Job title
Matron
Email address
[email protected]
Telephone number
07557938430
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