Job summary
- Main area
- Gynaecology
- Grade
- Band 8a
- Contract
- Fixed term: 12 months (Maternity Cover)
- Hours
- Full time - 37.5 hours per week (May be required to work evenings or weekends in frequently. 8.30am start each day)
- Job ref
- 197-RF6861
- Employer
- Lewisham and Greenwich NHS Trust
- Employer type
- NHS
- Site
- University Hospital Lewisham
- Town
- Lewisham
- Salary
- £53,755 - £60,504 Per annum plus HCA
- Salary period
- Yearly
- Closing
- 15/06/2025 23:59
Employer heading

Service Manager - Gynaecology UHL
Band 8a
Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
Job overview
The Service Manager is a key management role and is responsible for the operational delivery of all aspects of a divisional service.
The post holder will ensure that effective and efficient structures are in place to ensure that all standards of patient care are met and associated risk and governance matters are managed. The Service Manager will provide support in developing efficient and effective patient centred services in conjunction with the Lead Nurse, meeting key financial and operational performance targets, and putting in place effective processes for delivering national and local targets, reviewing the efficiency and effectiveness of services in terms of cost effectiveness, service improvement and financial flows.
Main duties of the job
Key aims are:
- Provide timely, efficient and effective operational service management leadership for operational Services within Lewisham & Greenwich to ensure these are responsive, innovative and provided to the highest possible performance standards.
- Provide clear leadership ensuring that all staff are appropriately managed and developed, and that they are efficient, effective, engaged and motivated.
- Responsible for the delivery of identified quality and service improvement projects or development programmes that contribute to the modernisation of patient services
- Take forward agreed projects to improve service delivery and patient experience in key areas.
- Lead on ensuring that all performance/quality targets are met.
- Problem solve as appropriate, and develop and implement lasting solutions in conjunction with clinical colleagues. To be a key member of the division, taking full responsibility for actions and for keeping other team members fully informed at all times.
Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Detailed job description and main responsibilities
Please see job description for full details on the essential and desirable criteria and roles details
Person specification
Training & Qualifications
Essential criteria
- • Education to degree level or evidence of sound intellectual ability and ongoing personal development at senior management level
- • Recognised post-graduate management qualification or equivalent experience.
Desirable criteria
- • Masters level education
Experience
Essential criteria
- • Significant experience working within and managing clinical Services
- • Significant experience of clinical performance management
Desirable criteria
- • Experience of working with external organisations (CCGs, GP practices)
- • Experience in managing quality/ clinical audit/ clinical governance/ risk management issues
Knowledge
Essential criteria
- Quality focussed with an innovative approach and ability to solve complex problems
- Ability to work under pressure and to prioritise duties
- Knowledge of health service structure and proposed changes
- Knowledge and ability to design and implement policies and procedures
- Excellent verbal and written communication skills
- Strong customer service skills where negotiation and influencing skills may be required
- Ability to plan, prioritise and organise a number of activities and continually reprioritise to meet tight, conflicting and often changing deadlines
Personal Qualities
Essential criteria
- Proven self-confidence and ability to confidently state own position on issues.
- Flexibility – adapts to ensure achievement of objectives within constantly changing situations and environments
- Self-motivated – possesses high internal work standards, sets stretching yet attainable goals; wants to do things better and to measure progress against targets
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Alison White
- Job title
- General Manager
- Email address
- [email protected]
- Telephone number
- 07854106617
- Additional information
or Susan Clarke (Assoc General Manager - [email protected])
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