Job summary
- Main area
- IT
- Grade
- Band 7
- Contract
- Fixed term: 8 months (Short term contract)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 197-RF7353
- Employer
- Lewisham and Greenwich NHS Trust
- Employer type
- NHS
- Site
- University Hospital Lewisham
- Town
- Lewisham
- Salary
- £47,810 - £54,710 per annum plus HCAS
- Salary period
- Yearly
- Closing
- 09/10/2025 23:59
Employer heading

IT Transition Lead
Band 7
Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
Job overview
The Transition Lead shapes the Service Design & facilitates the Transition of services into Operations in a controlled manner acting as the interface between projects and Service Support to ensure new or changed services operate effectively and are fully supportable post go-live.
The Transition Lead acts as the single point of contact for new or changed services and co-ordinates the Service Management activity to ensure a smooth and successful transition into Operations.
Main duties of the job
Work with Technical architects & Project Manager’s to shape and influence the final support model for the service. This will include planning & documenting the operational requirements for the service for example, technical support, release, reporting, monitoring and capacity management.
Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Detailed job description and main responsibilities
• The candidate will be responsible for understanding the support costs (and challenging them where appropriate to ensure value for money) and once agreed, communicating the final cost model for the ongoing support of the service.
• Ensure that throughout the Design and Transition phase all support teams have a clear understanding of the support requirements and the future support requirements needed to manage the service. It is essential that the Senior Service Design & Transition analyst is able to articulate the plans for the road map for the service to allow teams input into planning for the future.
• Prepare ongoing release plans for the service and ensure there is a clear understanding of the costs associated with this and how it will be funded.
• Manage the delivery of the agreed Service Transition Acceptance Criteria and
Readiness activities.
• Oversee all Transition activity to ensure the deliverables for each stage in the process have been delivered to facilitate a smooth transition into Operations.
• Prepare and negotiate with all involved parties, detailed project plans and milestones that identify the tasks to be completed, the responsibility for the task, the timing of the task, all associated dependencies to ensure that a critical path to delivery is established.
• Support project & programme managers as part of ‘one-team’ to deliver the milestones.
• Negotiate the Warranty Period with Project/Programme Managers prior to handover to Operations.
• Define and monitor Warranty Period exit criteria with Project/Programme Managers for transition to Operations.
• Manage the warranty period making sure that throughout the process the support teams are fully on board and ready for the final handover.
• Chair, facilitate and lead Go/No-Go Meetings.
• Identify, manage and escalate all service-related risks and issues that may impact the transition into Operations.
• Attend and contribute to relevant Project Boards and Programme Steering Groups.
• Ensure IT; the Business and third-party suppliers are adhering to the Service Transition.
• Process and actively look at where improvements can be made.
• Assist DT & I with upskilling permanent staff in the Service Design discipline, assisting the Service Design & Transition Manager with the creation of the right processes for the organisation.
Teamwork
• Support the Service Design & Transition Manager wherever necessary, covering all duties as and when required.
• Represent the IT Department and the Trust in a positive and professional light at both external and internal events.
• Build and strong links between other internal departments and 3rd party Suppliers.
Person specification
Previous Experience
Essential criteria
- Proven experience of undertaking Service Design & Transition
- Proven experience within a Service Management environment
- Experience of working in a large complex IT environment
Desirable criteria
- Experience of other areas of IT for example, reviewing technical design documentation
- Financial awareness and technically astute
- Experience of managing ITIL processes
Qualifications and Training
Essential criteria
- Educated to degree level or equivalent relevant knowledge skills and experience
- ITIL qualification
Desirable criteria
- PRINCE2 Foundation
- ITIL Service Lifecycle – Service Transition module
Knowledge and skills
Essential criteria
- Strong influence and negotiating skills
- Excellent planning & scheduling skills
- Experience of structured Project Management methodologies
- Good coaching and mentoring skills
- Excellent time management skills
- Excellent written and verbal communication skills – can explain complex requirements in a clear and concise manner
- Able to use Microsoft Office (i.e. Word, Excel, PowerPoint Visio and Project) and web based reporting tools
- Ability to plan ahead, prioritise and manage change in a formally controlled yet, pragmatic fashion
- Ability to work under own initiative or as part of a team
- Ability to chair, facilitate and lead meetings
- Believes in providing the highest quality of service to the customer
- A professional attitude and good interpersonal skills
Desirable criteria
- Ability to bring together and create teams both actual and ‘virtual’ External supplier engagement and management.
- Be able to shape/change processes.
- Ability to map & create processes
Application numbers
We recommend applying as early as possible to avoid missing out. All applications received before the cap is reached will be considered equally and assessed against the person specification.
Documents to download
Further details / informal visits contact
- Name
- Ian Turner
- Job title
- IT Service Delivery Manager
- Email address
- [email protected]
- Telephone number
- 02031926732
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