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Job summary

Main area
Speech & Language Therapy
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
197-KH8820
Employer
Lewisham and Greenwich NHS Trust
Employer type
NHS
Site
University Hospital Lewisham
Town
Lewisham
Salary
£25,760 - £27,476 per annum
Salary period
Yearly
Closing
23/10/2026 23:59

Employer heading

Lewisham and Greenwich NHS Trust logo

Speech & Language Therapy Administrator

Band 3

Please refer to the Applicant Guide via this link for key information:- Applying to LGT Guide - Key Information for Applicants 

 

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over  staying comfortable; Listening  over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

Don't miss this exciting opportunity to join our Speech & Language Therapy team at University Hospital Lewisham! We are proud to be part of Lewisham & Greenwich NHS Trust and to serve a diverse and multicultural local community. Our Speech & Language Therapy teams are friendly, supportive and inclusive, with a strong commitment to delivering high-quality, patient-centred services.

We are looking for an enthusiastic and organised Speech & Language Therapy Administrator to provide administrative support to our highly regarded Voice Service and wider Speech & Language Therapy Department. This is an excellent opportunity for someone who enjoys working in a busy healthcare environment and takes pride in delivering an efficient, responsive and compassionate service to patients and colleagues.

Our voice service is nationally recognised and includes the largest consultant-led voice clinic in the country. The successful candidate will play a vital role in supporting the smooth running of this specialist service, working closely with the Clinical Lead Voice Therapist, Speech & Language Therapists, ENT colleagues and administrative teams across the Trust. As part of a large and innovative department, you will be supported to develop your skills and contribute to the ongoing delivery of excellent patient care.

Main duties of the job

We are seeking a motivated and professional administrator to provide comprehensive administrative support to the Speech & Language Therapy Department, with a particular focus on the outpatient Voice Service.

You will be a key point of contact for patients, carers and healthcare professionals, managing enquiries and delivering excellent customer service. The role includes booking appointments, processing referrals, maintaining patient records and supporting the administration of specialist voice clinics.

Working closely with the Voice Therapy Team and wider multidisciplinary colleagues, you will help ensure the efficient delivery of a high-quality service. You will also support  the Head of Service in data management, maintain departmental systems and undertake a range of administrative duties to support the day-to-day running of the department.

The successful candidate will be organised, adaptable and able to manage a varied workload while maintaining accuracy and confidentiality.

Working for our organisation

Please refer to the Applicant Guide via the link below for key information:- Applying to LGT Guide - Key Information for Applicants 

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  2. Widening access (anchor institution) and employability
  3. Improving the experience of staff with disability
  4. Improving the EDI literacy and confidence of trust staff through training and development
  5. Making equalities mainstream

Detailed job description and main responsibilities

Job Summary:

To provide administrative support to the Speech & Language Therapy (SALT) Department in particular the outpatient voice service at University Hospital Lewisham.

 

Person specification

Qualifications and Training

Essential criteria
  • Good standard of education NVQ 2 plus additional experience equating to NVQ 3 as outlined below
  • GCSE English Language or equivalent
  • Clear handwriting and spelling
  • Numerate
Desirable criteria
  • NVQ Business Administration – Level II or equivalent
  • RSA II
  • Certificate in Office
  • Cerner/iCare Trained

Experience

Essential criteria
  • Previous experience of working in a busy environment
  • Previous experience in an admin role
Desirable criteria
  • Previous experience of working in a busy environment in a healthcare setting
  • Experience on the patient system and Electronic Discharge Summaries System
  • Previous experience of minute taking

Knowledge and Skills

Essential criteria
  • Basic computer literacy (Word, Excel, PowerPoint)
  • Good organisational and administration skills
  • Good customer care skills
  • Effective communication skills
  • Basic understanding of practical Data Protection issues
  • Knowledge of child and adult protection issues
Desirable criteria
  • Ability to prioritise a busy workload

Personal Qualities and Skills

Essential criteria
  • Able to work well within a team
  • Able to work to tight deadlines and within available resources
  • Able to work outside normal working hours on occasion if necessary to meet the needs of the department
  • Able to work on any hospital site

Employer certification / accreditation badges

Trust IDCapital Nurse, LondonVeteran AwareApprenticeships logoTimewise helps businesses to attract and develop the best talent through flexible working.No smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveDisability confident leaderArmed Forces Covenant (Silver Award)We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.NHS Rainbow badgePrince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthHappy to Talk Flexible WorkingArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Helen Sampson
Job title
Cross-site Lead - Adult Speech & Language Therapy
Email address
[email protected]
Telephone number
07799241614
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