Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (See job description)
- Job ref
- 334-NCL-7108482
- Employer
- South London and Maudsley NHS Foundation Trust
- Employer type
- NHS
- Site
- Speedwell Mental Health Centre Please note Team base will move to Heather Close from December 2025
- Town
- Lewisham
- Salary
- £31,944 - £34,937 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 30/06/2025 23:59
Employer heading
Senior Service Administrator
NHS AfC: Band 4
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
As a Trust we are happy to talk flexible working.
Job overview
Please note this role will be located at Speedwell Centre Deptford initially but will move to Heather Close, Hither Green in December 25 /Early 2026.
Are you passionate about reshaping mental health care? Do you believe in the power of community, collaboration with community partners and local voluntary care sector, inclusion, and peer support to transform lives? We’re launching an innovative community care centre inspired by world-class models like the Trieste Mental Health Community Network, Navigo in Grimsby, and Clubhouse models in New York and Brixton.
We have an incredibly exciting and rare opportunity to be part of a new community mental health pilot. This centre will hold a major national profile with NHS England who are hoping that the pilot will radically transform how we deliver mental health care in the UK.
We are looking for dedicated staff to help us pioneer this revolutionary approach to care.
What We Offer
· A Unique Care Model: Join a programme focused on community, social inclusion, and holistic recovery.
· Supportive Environment: Collaborate with peers, contribute to a recovery-oriented care system, and make a real difference.
· Development Opportunities: Be part of a pioneering team shaping the future of mental health care, with training and career growth built-in.
Main duties of the job
Key Responsibilities of the role:
The post-holder will be responsible for the provision of a high-quality senior reception and administrative service for a busy Community Mental Health Team. They will be providing senior administrative support along with other administrative colleagues in order to support the Team by undertaking tasks as required as part of providing a high-quality service.
They will need to be able to prioritise their workload and use their own initiative when dealing with queries from health professionals and members of the public, promoting the professional and caring image of the services.
Working for our organisation
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It’s important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer
Some of our benefits are highlighted here:
· Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
· Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.
· Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
· Car lease, our staff benefits from competitive deals to lease cars
· Accommodation, our staff benefits from keyworker housing available which is available on selected sites
· NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Detailed job description and main responsibilities
Senior Reception / Administrative duties:
· To deal professionally with queries from visitors and telephone callers, ensuring messages are delivered accurately and efficiently. Resolving local issues and using initiative to take follow-up action when appropriate. Record messages on electronic Patient Journey System (ePJS) when applicable.
· To provide proactive and comprehensive senior reception and administrative support to ensure that all office procedures are carried out efficiently and where necessary initiate new ones bringing ideas to the team in order to maximise effective working.
· To provide cover for other administrative staff within the service during periods of absence, ensuring junior admin staff duties are completed where required
· To collate and provide performance data as required on a regular basis as identified to the Business Manager
· Monitor and update operational data quality information proactively to ensure targets and standards are met.
· To be jointly responsible for updating and maintaining the Service Website.
· Assist with the induction of new staff to the team and to assist with other staffing set ups as necessary.
· Provide supervision to junior admin staff on a regular basis (monthly) where delegated and as appropriate, identifying training and development needs. To maintain full and appropriate signed written records of all supervision sessions
· To address issues of poor performance in conjunction with the Business Manager in accordance with Trust Policy and Procedure.
· To comply with data protection requests.
· To work in a flexible and open manner in line with the needs of the service. To attend regular supervision and annual appraisal meetings.
· To undertake any other duties considered relevant by the management of Lewisham Community Mental Health Team as appropriate to the banding of this post, as negotiated with the Business Manager.
· To provide cover for the Business Manager on an adhoc basis as required.
Please see job description/person spec.
Person specification
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Essential criteria
- NVQ 3 in Business Administration; or equivalent administrative/secretarial experience
- GCSEs or equivalent qualifications in English Language (A-C grade / grade 4 or above) and Mathematics (A-C / grade 4 or above)
- Administrative experience in the NHS or other complex customer focused organisation
- Awareness and understanding or the importance of maintaining confidentiality and data protection procedures
- Proficient use of Microsoft Outlook, Word, Excel and PowerPoint (Microsoft 365)
- Understanding of Racial Awareness and Diversity
- Excellent interpersonal, verbal and written communication skills & accurate grammar, spelling and punctuation
- Excellent customer relation skills
Desirable criteria
- Experience of working in an NHS environment, ideally in a mental health setting
- Knowledge and understanding of mental health issues
- An understanding of Electronic Patient Journey System, or other relevant NHS Trust electronic database
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Geraldine Reid
- Job title
- Business Manager
- Email address
- [email protected]
- Telephone number
- 07802868569
- Additional information
0203 228 9200 Southbrook road
0203 228 1200 Speedwell
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