Job vacancy: Digital Support Engineer, Lewisham and Greenwich NHS Trust, Lewisham High Street

Job summary

Main area: IT
Grade: Band 5
Contract: Permanent
Hours: Full time - 37.5 hours per week (May need to participate on a technical on-Call Rota)
Job ref: 197-RF6764

Employer: Lewisham and Greenwich NHS Trust
Employer type: NHS
Site: University Hospital Lewisham
Town: Lewisham High Street
Salary: £29,970 - £36,483 per annum plus HCAS
Salary period: Yearly
Closing: 25/05/2025 23:59

Digital Support Engineer

Band 5

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Detailed job description and main responsibilities

Key Result Areas & Performance:

1. To analyse and interpret situation/information to identify and assess to resolve a range of problems/highly complicated issues: computer / communication system errors, application problems, user computer problems, network/datacentre/VoIP issues and data errors and fix within required IT SLA standards.

2. Install, configure, repair and maintain, as per set standards and procedures, all new and replacement PCs, Software, Operating Systems, Printers and Peripheral equipment, carrying out full installation and testing as necessary with minimum disruption to the Trust‟s computing services.

3. To aid Network support and troubleshooting. Identifying cable and/or active component failure; Work with network team to replace and upgrade Hubs and Switches as necessary and configure equipment as required.

4. Providing operational support for the IT and converged voice and data and telephony services of the Trust across multiple sites. To support any other activities and new services that are required for the provision of ICT/Telephony services across LGT and its partner sites.

5. Diagnose and clear system faults as they occur specially the Urgent & Non Urgent alarms on a 24/7 basis, calling 3^rd parties out of hours as required. Participate in an on call rota for out of hours cover on a regular or emergency basis.

5. To assist in the continuous improvement of the service development and provision of the Trust‟s information Technology strategy with particular reference to new requirements, providing expertise in the development of the strategy and leading on delegated work streams.

6. To work on special projects determined by the Deputy Network Manager /Technical Architect as required.

7. To liaise with Trust‟s appointed contractor(s) or managed service provider(s) engaged to provide any personal communications or IT systems within the Trust.

8. To develop, through the use of PC based analytical tools, activity / distribution and costs internally and externally and present on a monthly basis to the Deputy Network Manager /Technical Architect and the Director of IT.

9. To review new product developments in accordance with the Trust‟s approved annual Business Plan and assist with the production of business cases to support investment telecommunications requirements.

10. To distribute call management reports to all directorates for the purpose of auditing their telephone extension usage.

11. To arrange and supervise contractors engaged by the Trust for the purposes of installing, relocating or repairing any of the Trusts telephony and associated equipment.

12. To monitor and evaluate the service providers level of quality and performance in delivering contracted service levels.

13. To report all attempt IT fraud to the Deputy Network Manager /Technical Architect and the NHS Counter Fraud team.

14. To lead on administering help desk requests for moves & changes, new installations and were appropriate, software changes to service said changes.

15. To assist with production of business continuity plans and DR plans for telecommunications systems.

16. Maintain self-discipline and present a smart, professional attitude within the IT environment and at user locations, ensuring expected standards of timekeeping and attendance are maintained.

17. To assist the Senior IT Technicians with desktop, remote access, community IT and network support as required.

Person specification

Qualifications and Training

Essential criteria

Educated to degree lever or equivalent experience.

Desirable criteria

Cyber security qualifications Post graduate qualification or equivalent experience.
Evidence of continual professional development

Experience

Essential criteria

Significant experience related to the responsibilities specified

Desirable criteria

NHS Experience

Knowledge and Skills

Essential criteria

The ability to communicate complex technical issues effectively with a wide range of people and professionals.
Excellent time management skills
Ability to work independently
Knowledge of current technological developments/trends in area of expertise.
Windows and iOS operating systems, on-boarding users
Windows Server knowledge.
Windows Active Directory knowledge.
Networking/TCP/IP knowledge.
Cabling experience
Have a working knowledge of TCP/IP and network addressing, Firewalls

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women’s staff networks to bring staff together and celebrate diversity across our whole workforce.

Please note, not all roles will meet the criteria for a skilled worker visa.