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Job overview

We are looking for an experienced and enthusiastic Senior Administrator to join our Waltham Forest Rapid Response  Team.

The post holder will provide a responsive and comprehensive approach to support and meet the needs of the team. The post holder will use their reason, intellect and judgement to work on their own initiative to deal with matters on behalf of their Manager. The successful applicant will have experience of a health care setting and be able to demonstrate excellent organisational and workload management skills.

Excellent communication skills are vital to this role. Successful candidates will have excellent written communication skills and have an efficient and confident approach to dealing with staff, patients, relatives and outside agencies as required.

Duties will include:

• To manage the admin cover, 08.00 – 21. 7/7. Plan and facilitate training of junior administrative staff in the admin team as required.
• Provide a high quality confidential and comprehensive administrative service.
• Manage the diary and make decisions on behalf of the Manager in prioritising and re-arranging diary commitments.

• Proactively maintain administrative systems as required to support the smooth running of the Service.
• Make administrative arrangements for ensuring new starters receive Trust and team inductions.
• Participate in project work.

Main duties of the job

The main responsibilities of the post:

To work flexibly to provide efficient, high quality administrative and support services to the operational leads and Staff members as required and to maintain admin cover. This will include the typing of letters, take minutes and produce reports, etc.

To maintain and upkeep registers etc., using database/spreadsheet applications, and where appropriate, develop and maintain electronic filing and tracking systems to ensure effective access to relevant information. Ensuring statutory guidelines and timescales  are adhered to.

To act a s first point of contact for the team including telephone calls from GP’s, consultants from other disciplines, other medical/professional staff, and sometimes distressed/anxious patients as well as their carers and to deal with such calls courteously, appropriately and efficiently. To ensure that all e-mail and personal enquiries/callers are responded to appropriately.

A good knowledge of software packages e.g. Microsoft Word, Outlook, Excel and RiO.

Working for our organisation

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust.  All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment.  As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes.  The induction will be held at our head office in Rainham, Essex.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436).

COVID-19 Vaccination

We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.

We reserve the right to close this vacancy early should sufficient applications be received.