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Job summary

Main area
MSK OPD Admin And Clerical
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
259-7913650WXH-A
Employer
Barts Health NHS Trust
Employer type
NHS
Site
Whipps Cross University Hospital
Town
London
Salary
£33,262 - £36,027 per annum inc
Salary period
Yearly
Closing
23/04/2026 23:59

Employer heading

Barts Health NHS Trust logo

Therapy MSK Team Leader

Band 4

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

Barts Health supports the Pregnancy Loss Pledge and commits to supporting their staff through the distress of miscarriage.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

Job overview

An exciting opportunity has arisen for a full-time Band 4 Team Leader to join the award-winning Therapies Department at Whipps Cross Hospital. You’ll be working within a supportive and friendly team, overseeing administrative staff at Whipps Cross and across our satellite sites at Wanstead and Chingford Hospitals.

Main duties of the job

•    Lead a team of Band 2/3 receptionists and secretaries, managing their daily tasks and ensuring smooth clinic operations.
•    Supporting attendance, including sickness and leave requests, via electronic systems.
•    Deputise for the Admin Manager as needed and support with staff development and training.
•    Oversee and maintain the staff administration rota, ensuring sufficient coverage across all sites.
•    Handle patient and staff enquiries and assist with front-line reception duties.
•    Collaborate with the Therapy Service Manager, Admin Manager, physiotherapists, and other support staff to ensure high-quality service delivery.

•    You will be required to work across Whipps Cross, Chingford, and Wanstead Hospitals, which may include evening shifts.

•    E-Referral system knowledge is essential for processing GP referrals, with training available for CRS familiarity.
•    Communication and computer skills are key to success in this role.

This is a fantastic opportunity to grow your career in a dynamic environment, with strong support and professional development opportunities.

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.  

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.  

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.  

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below. 

Person specification

Qualifications

Desirable criteria
  • A Level or equivalent in English and Maths
  • Management Degree or equivalent experience

Experience

Essential criteria
  • Minimum of 3 years’ experience in a customer focused or service area
  • Ability to demonstrate knowledge of staff management.
Desirable criteria
  • 2 years CRS experience or experience working with an electronic appointment or scheduling system.
  • Minimum 2 years line management experience in an NHS environment

Knowledge

Essential criteria
  • A working knowledge of Outpatient Access and other relevant national targets

Skills

Essential criteria
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills
  • Ability to manage people and lead teams
  • Ability to input, retrieve and analyse information
  • Ability to work on own initiative and be self-motivated
  • Ability to prioritise own work and that of others

Employer certification / accreditation badges

Green@Barts HealthNHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationPositive about disabled peopleAge positiveInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Happy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications has been received.

Documents to download

Apply online now

Further details / informal visits contact

Name
Mrs Maree Storey
Job title
Service Manager
Email address
[email protected]
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