Job summary
- Main area
- Medicine
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 259-7392505WXH
- Employer
- Barts Health NHS Trust
- Employer type
- NHS
- Site
- Whipps Cross University Hospital
- Town
- London
- Salary
- £29,651 - £31,312 per annum inc
- Salary period
- Yearly
- Closing
- 15/08/2025 23:59
Employer heading

Enhanced Care Support Worker (HCSW)
Band 3
Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
Barts Health supports the Pregnancy Loss Pledge and commits to supporting their staff through the distress of miscarriage.
Job overview
Your Mental Health Passion + Our Bespoke Training = Transformative Patient Care
Are you passionate about mental health? Whether you have professional experience, lived experience, or simply a genuine interest in supporting people through mental health challenges, we want to hear from you.
The Role
Join our specialist Enhanced Care Team providing one-to-one therapeutic support to patients with complex mental health needs, dementia, delirium, and learning disabilities. You'll work alongside NELFT mental health professionals, delivering person-centred care that truly makes a difference.
Why This Opportunity is Special
We're investing in YOU with our bespoke mental health training programme, designed specifically for our Enhanced Care Team:
- Mental Health Act and Mental Capacity Act certification
- Advanced de-escalation and crisis intervention techniques
- Therapeutic communication and engagement strategies
- Specialist dementia and delirium care approaches
- Ongoing professional development with mental health experts
We're Particularly Interested in Candidates Who:
- Have a background or strong interest in mental health
- Bring empathy, patience, and excellent communication skills
- Have at least one year's health/social care experience
- Want to develop specialist skills through comprehensive training
- Can work flexibly across our 24/7 service
What You'll Gain:
- Expert-led mental health training from day one
- Clear progression into specialist mental health roles
- Mentorship from experienced Enhanced Care Coordinators
- The chance to shape innovative mental health services
- A rewarding career where every day you'll make a real difference
Join a Trust That Invests in Your Development
At Barts Health, we don't just want your existing skills - we want to develop your potential. Our WeCare values mean we're committed to nurturing your interest in mental health into genuine expertise.
Ready to Begin Your Enhanced Care Journey?
If you're drawn to mental health care and want to work somewhere that will develop your passion into professional excellence, we'd love to hear from you.
Apply today and join a pioneering team that's transforming mental health support in acute healthcare.
Main duties of the job
The job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application, please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Working for our organisation
Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Detailed job description and main responsibilities
*****PLEASE NOTE – WE ARE UNABLE TO PROVIDE SPONSORSHIP FOR THIS ROLE*****
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post - Skilled Worker visa: Overview - GOV.UK (www.gov.uk)
As part of the recruitment process for this post, candidates will be required to complete an online literacy and numeracy test and only if they pass will they be invited to a formal interview.
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required.
Person specification
Qualifications
Essential criteria
- Level 3 qualification in Health and Social Care or equivalent experience
- Care Certificate
- Dementia and Delirium awareness training
Desirable criteria
- Level 4 qualification in Health and Social Care
- Mental Health First Aid qualification
- Specific mental health competencies training
- De-escalation and conflict resolution training
Experience
Essential criteria
- Experience in healthcare or social care setting
- Experience working with vulnerable adults
- Experience providing direct patient/client care
- Experience working as part of a healthcare team
Desirable criteria
- Experience working with patients with mental health needs
- Experience of dementia or learning disability care
- Experience of enhanced observation or similar specialist support
- Experience of crisis intervention or challenging behavior management
Knowledge
Essential criteria
- Understanding of enhanced care principles
- Understanding of safeguarding procedures
- Knowledge of infection prevention and control
Desirable criteria
- Knowledge of Mental Health Act 1983 and Mental Capacity Act 2005
- Understanding of therapeutic interventions
Skills
Essential criteria
- Excellent communication and interpersonal skills
- De-escalation and calming techniques
- Ability to engage therapeutically with vulnerable patients
Desirable criteria
- Crisis intervention abilities
- Reflective practice skills
- Advanced therapeutic communication skills
- Reflective practice skills
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- [email protected]
- Job title
- Enhanced Care Co-ordinator
- Email address
- [email protected]
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