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Job summary

Main area
QI and Efficiency
Grade
Band 9
Contract
12 months (fixed term)
Hours
  • Full time
  • Flexible working
37.5 sessions per week
Job ref
259-7381169GSS
Employer
Barts Health NHS Trust
Employer type
NHS
Site
Canary Wharf
Town
London
Salary
£117,645 - £134,103 per annum inc
Salary period
Yearly
Closing
12/08/2025 23:59
Interview date
12/09/2025

Employer heading

Barts Health NHS Trust logo

Programme Director – Digital Outpatient Transformation

Band 9

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

Barts Health supports the Pregnancy Loss Pledge and commits to supporting their staff through the distress of miscarriage.

Job overview

Are you an accomplished leader with a passion for driving digital transformation in healthcare? We are looking for a dynamic and visionary Programme Director to spearhead our Digital Outpatient Transformation initiative, shaping the future of outpatient services across our group of hospitals.

As Programme Director, you will play a pivotal role in planning, delivering, and evaluating the ambitious Digital Outpatients programme. Working closely with internal and external stakeholders, you will lead the charge to optimise outpatient services through cutting-edge digital solutions, improving patient care, clinician support, and staff experiences.

Interview date: Friday 12th September 2025 

Main duties of the job

·         Establish the programme’s structure, resources, and expertise to ensure successful delivery.

·         Standardise processes and develop business cases for potential centralisation where beneficial.

·         Implement operational improvements through digital initiatives such as DrDoctor, Patients Know Best, Hybrid Mail, digital letters, and forms.

·         Lead discovery and design workstreams to develop multi-year transformation plans and explore automation opportunities.

·         Align the programme with the strategic direction of the Trust and secure future business case funding.

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.  

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.  

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.  

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Detailed job description and main responsibilities

We need a highly skilled and experienced leader who can communicate a clear vision, collaborate effectively with stakeholders, and navigate the complexities of large-scale transformation projects. Your expertise will be vital to delivering an optimised, digitally driven outpatient service that meets the expectations of patients and the needs of clinicians.

This is your opportunity to lead a transformative programme within a progressive and innovative Trust. You will be part of a team dedicated to delivering impactful change and improving healthcare delivery through technology.

If you’re ready to make a difference and lead the transformation of outpatient services, we want to hear from you. Take the next step in your career and join us in shaping the future of healthcare.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person specification

Experience

Essential criteria
  • Significant experience of delivering digital transformation programmes in an acute hospital setting
  • Successful delivery of outpatient productivity & financial improvements in an acute hospital setting
  • Leadership of large-scale transformation programmes across multiple organisations or hospital sites

Skills

Essential criteria
  • Programme Management & project management demonstrated at senior management level
  • Demonstrate ability to create constructive and customer focused teams within an NHS setting, building staff capacity and capability

Knowledge

Essential criteria
  • In-depth understanding of digital technology solution and their application to outpatient pathways and models
  • Practical and theoretical knowledge across a range of disciplines and functions including staff management, business process management and programme management

Qualifications

Essential criteria
  • Masters degree or equivalent NHS senior leadership experience over several years.
Desirable criteria
  • Programme/Project management qualification

Employer certification / accreditation badges

Green@Barts HealthNHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationPositive about disabled peopleAge positiveInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Happy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Claire Hogg
Job title
Group Director of Planned Care
Email address
[email protected]
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