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Job summary

Main area
Quality & Efficiency
Grade
Band 8a
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
259-8082075NUH
Employer
Barts Health NHS Trust
Employer type
NHS
Site
Newham University Hospital
Town
London
Salary
£63,665 - £70,887 per annum inc
Salary period
Yearly
Closing
14/07/2026 23:59
Interview date
30/07/2026

Employer heading

Barts Health NHS Trust logo

Urgent and Emergency Care Compliance Lead

Band 8a

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. 

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

Barts Health supports the Pregnancy Loss Pledge and commits to supporting their staff through the distress of miscarriage.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

Job overview

The post-holder is a key member of the improvement team and integral to the business and governance of quality, safety and regulatory compliance across urgent and emergency care services.

They will lead, coordinate and deliver a broad portfolio of quality improvement, regulatory compliance and governance initiatives across urgent and emergency care services, including the Emergency Department, Same Day Emergency Care (SDEC), Urgent Treatment Centre and associated acute pathways.

The post holder will support the clinical, operational and quality teams to effectively drive, deliver and provide evidence-based assurance that the requirements of quality, safety and regulatory compliance are being implemented effectively and sustainably.

The post holder will provide oversight of systems and processes that support quality governance, including performance monitoring, regulatory compliance, service improvement programmes and external regulatory requirements.

Main duties of the job

The post holder will be responsible for the systems and processes to support the following:

  • Care Quality Commission regulation and compliance
  • Urgent and Emergency Care Improvement Programme
  • National regulatory standards
  • Quality and safety action plan monitoring and reporting
  • Patient safety initiatives and improvement within urgent and emergency care
  • Complaints and patient experience processes within urgent and emergency care
  • Internal and external quality review programmes

The post holder will be expected to exercise initiative, prioritise conflicting work demands and communicate effectively with multidisciplinary teams, as well as internal and external stakeholders, to ensure continuous improvement and excellence in patient care.          

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.  

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.  

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both
documents, please view the attachment/s below.

Person specification

Qualifications

Essential criteria
  • Educated to Master’s level or equivalent knowledge, skills and experience
  • Evidence of continuing professional development
Desirable criteria
  • Project or programme management qualification (e.g. PRINCE2, MSP, Agile, APMP)

Experience

Essential criteria
  • Experience of working in an NHS healthcare setting
  • Experience analysing and interpreting information from multiple sources to identify performance variances and support improvement
  • Demonstrable understanding of the NHS quality, safety and governance agenda
  • Proven track record of managing change or service improvement programmes
  • Experience developing and implementing policies, procedures or service-wide initiatives
  • Experience of managing complaints or patient experience issues
  • Experience using project management methodologies
  • Experience of managing staff or leading teams
Desirable criteria
  • Experience working in quality governance, compliance or regulatory assurance
  • Experience supporting regulatory inspections or external reviews
  • Experience working within a large or complex healthcare organisation
  • Experience chairing multidisciplinary meetings

Knowledge

Essential criteria
  • Broad understanding of the NHS and key policy issues that affect service delivery
  • Knowledge of clinical governance frameworks and quality assurance processes
  • Understanding of Care Quality Commission regulatory requirements
  • Knowledge of quality improvement methodologies
  • Understanding of risk management and incident reporting processes
Desirable criteria
  • Knowledge of national healthcare quality and patient safety programmes
  • Awareness of urgent and emergency care policy or operational standards

Skills

Essential criteria
  • Highly developed communication skills across written, verbal and presentation formats
  • Strong analytical skills with the ability to interpret complex data and present information clearly
  • Ability to prioritise effectively in the face of competing demands and work under pressure to strict deadlines
  • Strong leadership, negotiation and influencing skills
  • Ability to motivate and engage individuals and teams to deliver improvement
  • Ability to think and plan strategically, tactically and creatively

Other

Essential criteria
  • Highly self-motivated, conscientious and attentive to detail
  • Flexible in approach and attitude
  • Able to work effectively in a complex and pressurised environment
  • Motivated by achieving continuous improvement
  • Committed to living the Trust’s values and inspiring others to do the same
  • Evidence of ongoing personal and professional development

Employer certification / accreditation badges

Green@Barts HealthNHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationPositive about disabled peopleAge positiveInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Happy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Leila Brown
Job title
Associate Director- Transformation & Efficiency
Email address
[email protected]
Telephone number
07773767736
Additional information

N/A

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