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Job summary

Main area
Volunteers Team
Grade
Band 4
Contract
Fixed term: 9 months
Hours
Full time - 37.5 hours per week
Job ref
259-6250723GSS
Employer
Barts Health NHS Trust
Employer type
NHS
Site
Whipps Cross Hospital
Town
London
Salary
£29,460 - £31,909 per annum inc
Salary period
Yearly
Closing
06/05/2024 23:59

Employer heading

Barts Health NHS Trust logo

Senior Administrative Assistant

Band 4

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

Barts Health supports the Pregnancy Loss Pledge and commits to supporting their staff through the distress of miscarriage.

Job overview

Barts Health Volunteers play an integral role in providing quality support to our patients across the Trust and our volunteers add so much value to the experience of patients and visitors.

We are looking for an innovative and competent administrator who would like to be part of the team and help us to really build the programme to maximise the value and impact that volunteers can make to Barts Health.

The successful candidate will be a motivated and proficient administrator who can provide comprehensive support to the thriving Barts Health Volunteer Programme.

The job includes: insuring that volunteers are processed and on-boarded efficiently, overseeing and managing the software package, correspondence, inboxes and organising functions including meetings.

You will need to be flexible and be able to travel to different hospital sites as well as demonstrate good people skills including experience of working with and supporting volunteers, combined with good communication, organisational skills, innovation and the ability to multi-task.

Main duties of the job

Barts Health Volunteer service is an innovative and exciting volunteer service supporting the many functions of the hospital by involving volunteers from the community to support a plethora of services across the hospitals.

Volunteers play an instrumental role in improving the experience of patients, staff and visitors and there are currently over a 1,000 active volunteers. However we are committed to continually growing and improving voluntary services and looking for a motivated individual to join the team and help us to deliver the service.

We are recruiting for an experienced administrator who enjoys working with people from  different backgrounds to develop and run the administrative functions of the service including the recruitment, deployment and support of the volunteers in their role.

You will need to have some experience of working with volunteers or in a people-facing capacity and knowledge of using databases and software to an intermediate level.

Each day is different and varied and you will have the opportunity to hone your administration skills and experience whilst supporting this well-respected service.

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

 

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

 

Person specification

Qualifications

Essential criteria
  • Basic Skills Level 3 English and Maths
  • Qualification up to a BTEC
  • Business or similar relevant experience
  • Level 3 Basic ICT and Mircrosoft office skills or relevant experience
Desirable criteria
  • Business Qualification

Experience

Essential criteria
  • Experience of working with volunteers in a healthcare setting
  • Experience of working with complex administrative processes
  • Experience of using software and other ICT applications
  • Experience of working in a busy operational area with changing and conflicting demands
Desirable criteria
  • Experience of using Better Impact software
  • Experience of managing complaints

Knowledge

Essential criteria
  • Knowledge of working with people from all backgrounds
  • Knowledge of managing administration systems and processes
Desirable criteria
  • Knowledge of the voluntary sector

Skills

Essential criteria
  • Good communication skills
  • Able to prioritise efficiently
  • Good organisational skills

Other

Essential criteria
  • Able to be flexible to meet changing demands e.g. working across sites
  • Able to efficiently manage work load

Employer certification / accreditation badges

Green@Barts HealthNHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationPositive about disabled peopleAge positiveInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Happy to Talk Flexible Working

Documents to download

Apply online now

Further details / informal visits contact

Name
Nancy Whiskin
Job title
Group Head of Volunteering
Email address
[email protected]
Telephone number
07984538046
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