Job summary
- Main area
- SPA Administration Team Leader
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 824-INNER-7878941
- Employer
- Central London Community Healthcare NHS Trust
- Employer type
- NHS
- Site
- The Medical Centre
- Town
- London
- Salary
- £38,488 - £46,852 per annum, inclusive of HCAS
- Salary period
- Yearly
- Closing
- 06/04/2026 23:59
Employer heading
SPA Administration Team Leader
Band 5
Welcome to Central London Community Healthcare (CLCH)
At CLCH, we proudly serve as a beacon of compassionate community healthcare across 14 vibrant London boroughs — Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster, Hillingdon, Sutton, and Kingston — as well as Hertfordshire. We bring care closer to home, embracing the rich diversity of these communities with dedication and heart.
Recognised as a Good provider by the Care Quality Commission and celebrated among the top NHS employers, we are united by a shared passion: empowering our community health professionals to deliver care that truly makes a difference.
We are deeply committed to fostering an environment where every member of our team feels respected, valued, and inspired—a place where fairness, kindness, and inclusion blossom. Our culture is rooted in the principles of the NHS People Plan, Our NHS People Promise, and our own strategic Equality values and objectives, guiding us to create a truly supportive and inclusive workplace.
Together, we build a caring community where the warmth we show one another shines through in every life we touch.
Job overview
An exciting opportunity has arisen to appoint a forward thinking and highly motivated Band 5 Admin Team Lead to join the Inner North West London Single Point of Access (SPA) team in Central London Community Healthcare.
SPA is responsible for processing and registering new referrals, booking clinics, updating waiting lists and communicating appointment related information to patients, carers and health professionals. The service aims to make effective use of resources, reduce duplication and ensure that referrals are efficiently and safely managed through the system.
Main duties of the job
Working closely with the SPA Manager, you will be responsible for supporting a core group of specialist services ensuring robust referral management, call handling, appointment booking and reception services. This is a varied role which will enable you to develop management skills including capacity planning, problem solving, negotiation skills and relationship management.
Our SPA’s operating hours are currently between 8 a.m. – 5 p.m. Monday to Friday, which may be subject to change in line with service expectations.
The post holder maybe required to alternate their shift pattern, depending on cross-cover needs.
Successful candidates will possess excellent organizational skills with strong verbal and written communication abilities and have supervisor/ management experience.
The post requires the ability to work using initiative on regular basis, in addition to being a committed team player. You must be able to deal with confidential issues in a professional manner and be able to work under pressure in stressful and demanding situations.
Working for our organisation
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Detailed job description and main responsibilities
Successful applicants will be required to demonstrate alignment with the Trust’s values & the behaviours aligned to those values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.
Person specification
Qualificatoin
Essential criteria
- Educated to degree level or equivalent level combination of diploma level education, further short courses / training and experience.
Desirable criteria
- Evidence of continuous personal and professional development
- PRINCE 2 qualified or equivalent Project Methodology Experience
Experience
Essential criteria
- Experience of administration management
- Experience of setting up office/administrative systems and monitoring, reviewing and implementing changes to existing working practices
- Proven experience in running an office including managing, maintaining and developing databases and filing systems, maintaining stationery/stock levels and diary management.
- Experience of staff management and motivating diverse teams
- Experience of participating in and/or supporting audit activities
- Experience of working in partnership with other organisations, preferably a mix of public, private and voluntary sector
Desirable criteria
- Experience of budgetary management
- Experience in practice and service development
- Experience of risk assessment and management
- Project Management experience
Skills and Knowledge
Essential criteria
- Understanding of health and social care management environment and the roles and responsibilities within it
- Excellent interpersonal and communication skills and the ability to utilise them to communicate effectively within a co-operative multi-disciplinary and team based working environment.
- Excellent Leadership skills and the ability to motivate a team.
- Ability to work in partnership at all levels both within the organisation and with key stakeholders and groups across professional and inter- agency boundaries
- Excellent problem-solving skills, including the ability to resolve conflict and handle difficult situations effectively
- Ability to effectively co-ordinate project activities, to internal and externally set timelines
- Able to draft, type, format, prepare and produce a wide range of high quality documentation, letters, emails, memos, statistical information, graphics, presentations and short reports.
- Numerate and able to analyse, calculate and produce statistical and financial information accurately.
- Developed knowledge of Microsoft office applications – Word, Excel, Outlook, PowerPoint and Access
- Ability to be innovative in service development
- Knowledge of equal opportunities in service delivery and employment
- Demonstrable knowledge and understanding of safeguarding children and vulnerable adults
Desirable criteria
- Understanding of the drivers for public sector reform, and specifically of the NHS policy agenda
- Understanding of primary care, acute services and the health and social care agenda.
- Ability to coach, motivate, mentor and inspire
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Nidhi Makati
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 07920236009
- Additional information
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