Job summary
- Main area
- Service Manager
- Grade
- NHS AfC: Band 8b
- Contract
- Fixed term: 12 months (Maternity Leave Cover)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 333-G-ED-0481
- Employer
- Central and North West London NHS Foundation Trust
- Employer type
- NHS
- Site
- SK&C Mental Health Centre
- Town
- London
- Salary
- £75,328 - £86,114 per annum (pro rata P/T) inc HCAS
- Salary period
- Yearly
- Closing
- 28/04/2026 23:59
Employer heading
Service Manager
NHS AfC: Band 8b
CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.
Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.
We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.
We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page
Become part of our team. We care for you as much as you care for others.
CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.
Job overview
The post holder has the management responsibility for the effective operational running of the ED services, in line with the CNWL Strategy for the CAMHS and Eating Disorders service line , the national agenda and the local CAMHS strategy working collaboratively with staff and commissioning partners.
The post holder is a member of the CAMHS and Eating Disorders senior management team and as such has a responsibility to participate in the management of the service and provide sound advice to the head of service.
To ensure that ED Services are delivered to a high standard, making the best use of available resources to ensure that patients and families receive the best possible evidence-based care, treatment and interventions.
In addition, the post holder will work with the Head of Service to ensure that there is a clear strategic direction for the service which is integrated within the overall strategic direction for Eating disorders.
Main duties of the job
· Take responsibility for the operational management of all staff: professional, clinical and administrative support working within the service area
· Working in partnership with Clinical and Team Leads, ensuring that all staff receive appropriate professional support and oversight of their clinical practice and that strong leadership, accountability, support, guidance and development opportunities are in place that ensure the service delivers on the contract and the service line strategies and priorities
· Ensure systems are in place (clinical and management) to manage and monitor the delivery of care in the service area and that they meet statutory organisational and performance management requirements for the Trust.
· Ensure the meaningful involvement of service users, carers, parents, diverse community organisations and other key stakeholders in the development and delivery of culturally responsive services.· Ensure the budget is managed within the available resources, delegating appropriately, to provide the most effective service, and to take remedial action to address overspends.
· Provide sound advice and guidance to the Head of Service and participate as a member of the senior management team and undertake other responsibilities as part of the management team.
· Ensure the service area is represented at key forums as determined by the board and Head of Service.
Working for our organisation
Central and North West London NHS Foundation Trust is one of the largest specialist Mental Health Trusts in England, providing a wide range of mental health and substance misuse services for a population of 1.7 million people across eight London Boroughs. We are a University Teaching Trust with a consistent record of financial stability and an annual turnover of 200 million with a workforce of over7000 staff. The Trust has grown over a number of years and also includes Hillingdon and Camden provider services.
The Trust provides Eating Disorder Services in Brent, Harrow, Hillington, Kensington and Chelsea and Westminster and the feedback from patients and their families
informs the style of delivery. The Service consists of consists an in-patient adult ward. A day programme for adults. A large outpatient department with a Therapy team and an assessment and liaison team. There is an Intensive Community treatment pathway and early intervention (FREED) pathway. There is also a Community Eating Disorders steam for Children and Young people and they are developing an intensive community treatment pathway also. A new day programme for Children and Young people is also about to open.
Detailed job description and main responsibilities
· Be accountable for the line management of all the staff employed in the service area and implement the relevant Trust Human Resources policies and procedures.
· Ensure that systems are in place that ensures all staff are managed fairly and consistently and work within an equal opportunities framework.
· In partnership with professional leads, ensure that all members of staff in the service receive regular and appropriate clinical supervision, relevant professional advice and support, and appraisal linked to their Individual development plans.
· Ensure effective mechanisms are in place for workload management that are coherent with the needs of children and families as well as the requirements set out within the agreed service level agreements.
· Ensure services are managed and delivered within available resources.
· Monitor and control the budgets, ensuring that budgets are managed within the scheme of delegation and to the agreed accounting standards and procedures, and that managers with delegated authority are held to account for the application of the budget.
· Monitor and control the use of any other financial resources deployed by the service where these are delegated by senior management.
· Be familiar with the observe Standing Financial Instructions, Standing Orders and all other Trust/Local Authority corporate policies and procedures.
· Participate in the Trust Managers on-call rota as required.
· Ensure that services report against CQUIN targets and CIPs as outlined in contracts and that reports are discussed to provide insight into Directorate performance.
1.1 Service Management
· Ensure the service delivered reflects the aims, values, philosophy and policies of the Trust.
· Ensure all services have detailed operational policies, which describe and regulate their own working practices and interface with other service elements to ensure a seamless service within Eating Disorders.
· Work with universal services to ensure there are effective arrangements and pathways for the referral, shared management and discharge of patients.
· Ensure that the implementation of the CPA Policy and Risk Assessment Policies are effectively worked to and monitored where appropriate.
· Ensure any reports produced for both external and external use are of a consistently high standard.
· Ensure that appropriate age related systems are in place for user feedback and involvement in the delivery and monitoring of services.
· Provide and make effective use of management and clinical audit information to ensure continuous improvement within the framework of Clinical Governance and Care Quality.
· Ensure there are effective systems of communication, support and feedback in the service area that are effective in promoting inter-agency and cross-directorate working
· Ensure that there is appropriate support available for any people affected by untoward incidents, including service users, carers, staff and others in the community.
· Initiate, lead or attend as appropriate, any clinical meetings, which may be required, as a way of retaining a clear overview of local practice.
· Ensure that all staff are trained, up to date and understand the local safeguarding arrangements.
· Ensure complaints and serious incidents are investigated and that reports are produced within the relevant time-scales and to the required standard.
· Implement the workforce plan for the service area and be responsible for the recruitment and retention of staff.
· Ensure that service centres and sites are maintained to agreed standards and meet Health and Safety requirements.
· Be a member of the Service Line Senior Management Team and to attend other meetings and committees as required.
· To ensure services address issues of Race and Culture and are delivered appropriate to the needs of diverse community and within the statutory framework and equal opportunity policy.
· Staff are treated fairly and consistently within the operational policy and procedures applied in the trust.
1.2 Service Development and Planning
· Contribute to the strategic annual business planning process for the Service Line
· Communicate with service users to ensure their views and concerns are heard and responded to.
· Lead and implement service changes to deliver the agreed local and national CAMHS/Eating Disorders strategy and contract arrangements working across the Trust Directorates as required.
Collect and present information, which will assist with the service development and commissioning.
· Develop and implement interface protocols e.g. transition, with external statutory and non-statutory providers of services
1.3 Professional
· Undertake management clinical/professional supervision with managers on a regular basis within Trust Guidelines.
Keep up-to-date with professional practice and research and to disseminate this where appropriate.
· Participate in formal appraisal system in accordance to trust Policy.
· Promote the service as a learning environment. Ensure that all staff receives regular appraisals and that a training plan is produced for the service area, which addresses the development needs of all staff in the service area.
· Participate and lead as appropriate in post qualification training.
· Have regular direct communication with people receiving the services.
· Abide by the legal requirements and statutory rules relating to own professional body.
· Manage difficult or high-risk situations.
Person specification
Education
Essential criteria
- Education to Master’s Degree Level or Equivalent Related Life Learning Experience
Desirable criteria
- Clinical qualification Nursing / OT . Psychology etc
- Recognized Senior Management Training in Leadership, Policy and Strategy
Experience
Essential criteria
- Extensive senior clinical/managerial experience in Mental Health
- Experience of Budget Management
- Experience of clinical governance development and implementation
- Experience in counselling or supervision
- Experience of organizing and chairing of small/large steering group
- Experience of policy development and strategic planning
- Experience of exposure to partnership planning group at senior level
- Experience of managing a sector/borough team including senior management and clinicians
- Experience of clinical governance development and implementation
- Experience of operational management at a senior level
- Experience of interagency partnership working
Desirable criteria
- Experience of working in Eating Disorders
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Rachel Clancy
- Job title
- Head of Service
- Email address
- [email protected]
- Telephone number
- 0207 685 6218
If you have problems applying, contact
- Address
-
Argo House 180 Kilburn Park Road
London
NW6 5FA
- Telephone
- 02076852922
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