Job summary
- Main area
- Administrative
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 289-CS-67
- Employer
- Chelsea and Westminster Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Chelsea and Westminster Hospital
- Town
- London
- Salary
- £30,039 - £31,088 per annum incl. HCAS
- Salary period
- Yearly
- Closing
- 25/06/2025 23:59
Employer heading
Patient Administrator
NHS AfC: Band 3
Job overview
The Imaging Service and departments exist to provide support to the clinicians in charge of the medical care and treatment of patients attending the Trust. It aims to do this speedily and to provide interpretation and advice on results. The department supports the teaching functions of the Trust and its commitment to the research and development of new modalities. The Imaging department work within a high quality management system and have recently been awarded UKAS QSI Accreditation.
The post holder will be required to work in all areas of radiology, including A&E reception, providing cross cover where necessary.
Main duties of the job
· Support the Team Leader and practitioners with the smooth running of the imaging service. Ensure all communication, which may be complex, contentious or sensitive, is undertaken in a responsive and inclusive manner, focusing on improvement and ways to move forward.
· Take and relay as appropriate, telephone enquiries and messages , using initiative and prioritising skills when disseminating information.
Liaise with patients/carers to arrange imaging appointments for patients. Liaise with consultants and other admin staff regarding patient appointments, referral letters
Working for our organisation
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Detailed job description and main responsibilities
· Handle queries from patients/relatives confidentially and sensitively; refer clinical-related queries to appropriate staff
· Interact with patients and relatives in distress in a sensitive and empathetic manner
· Take and relay as appropriate, telephone enquiries and messages , using initiative and prioritising skills when disseminating information
· Ensure all activity is cashed up in a timely manner using Trust’s PAS/appropriate IT system including DNAs and discharges.
· Update patient details on PAS as appropriate, checking all demographic details on arrival or departure
· Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters
· Ensure all procedures are followed re data capture for service specific outcomes.
· Ensure all paperwork is filed appropriately
Person specification
Supporting
Essential criteria
- Responsive to patients and staff
- Putting patients first
- Demonstrable literacy and numeracy skills
- Experience of using healthcare Information Technology systems
- Organisational skills
- A good understanding and demonstration of Customer Service standards
- Working in a Team
Desirable criteria
- Experience of computers
- GCSE/A Level or Degree
- Broad general experience of working with Imaging IT systems
- NHS Experience in Admin
- Awareness of data protection and patient confidentiality responsibilities
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sinead Bowditch
- Job title
- Imaging Administration Manager
- Email address
- [email protected]
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