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Job summary

Main area
Band 3 Patient Administrator for Patient Access ( Admin team )
Grade
NHS AfC: Band 3
Contract
Permanent: monday to friday between 0800 and 1800
Hours
  • Full time
  • Flexible working
37.5 hours per week (Monday to Friday 8.00am between 6.00pm)
Job ref
289-CSS-1012
Employer
Chelsea and Westminster Hospital NHS Foundation Trust
Employer type
NHS
Site
Chelsea and Westminster Hospital (Chelsea Site)
Town
London
Salary
£26,618 - £28,065 per annum incl HCAS
Salary period
Yearly
Closing
08/02/2023 23:59

Employer heading

Chelsea and Westminster Hospital NHS Foundation Trust logo

COVID-19 Vacancy Patient Administrator

NHS AfC: Band 3

About our Trust


Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East. 

We have over 6,000 members of staff that are PROUD to Care for nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children’s, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.

We’re one of the safest and best performing Trusts in the country. We’re also one of the top trusts to work for – our staff say they’re engaged, motivated, and would recommend us as a place to work and receive treatment.

In 2020, The Trust was rated by the Care Quality Commission as ‘Outstanding’ in the well-led and use of resources domains and ‘Good’ in the safe, effective, caring and responsive domains. The Trust as a whole was ‘Good’, but the Chelsea site was ‘Outstanding’.

Our facilities are some of the best in the country. We have been investing around £10 million a year in our estate. We are currently spending c. £25 million on expanding our adult and neonatal critical care facilities at Chelsea and Westminster and redevelopment of our children’s unit at West Middlesex – in partnership with our charity, CW+ and generous donors.

 

Applications are welcomed from applicants who wish to apply for the position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you.

 

About the role


 

Job overview

We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy at the Chelsea and Westminster Site working in our busy Admin Department. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.

The post holder will provide a comprehensive patient focused administrative service, on a day to day basis to a multi-disciplinary team based in the Patient Access team.

The successful candidate must be able to work  autonomously and a a team member and be able to take a wide range of administrative duties.

As a team player they will need to be able to demonstrate excellent communication skills, be organised , adaptable and flexible show empathy and concern for others.        

Main duties of the job

The post holder will be required to work in one of the following areas as indicated in the Job Advert providing cross cover where necessary:

  • Clinical Offices
  • A&E
  • Main reception
  • Central Outpatient Booking Team
  • Clinical Imaging
  • Wards
  • Endoscopy

Working for our organisation

Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East. 

 

We have nearly 7,000 members of staff that are PROUD to Care for nearly one million people.

Both hospitals provide full clinical services, including full maternity, emergency and children’s, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.

 

We’re one of the best performing Trusts in the country. We’re also one of the top trusts to work for – our staff says they’re engaged, motivated, and would recommend us as a place to work and receive treatment.

 

Our Trust has been rated by the Care Quality Commission as ‘Good’ in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of ‘Good’. We’ve also been awarded an ‘Outstanding’ rating for ‘use of resources’ by an NHS Improvement inspection.

 

Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate.

We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.

Detailed job description and main responsibilities

  • Liaise with other departments and teams relating to the patient care pathway and service delivery
  • Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records
  • To ensure all correspondence typed by the managed transcription service is matched with correct patient and clinician, any amendments are made, and letters dispatched and filed in medical record.
  • Book outpatient appointments
  • To perform any admin duties required for specific area of work
  • To take and relay as appropriate, telephone enquiries and messages , using initiative and prioritising skills when disseminating information

Person specification

Education and Qualifications

Essential criteria
  • GCSE English and maths or equivalent
Desirable criteria
  • NVQ 2 in office administration or equivalent experience

Experience

Essential criteria
  • Experience of working in an administrative capacity
  • Proven experience of dealing with complex telephone calls
  • Demonstrable experience of maintaining a professional attitude in a pressured environment
  • Experience in working as part of a team

Skills and Knowledge

Essential criteria
  • Competent working knowledge of windows based computer systems
  • Excellent communication skills both written and verbal
  • Ability to prioritise and organise work load
  • Ability to use own initiative
  • To be able to work as part of a team
Desirable criteria
  • Knowledge of filing systems
  • Able to file accurately and pay attention to detail
  • Able to use a hospital Patient Administration System
  • Knowledge of booking appointments

Employer certification / accreditation badges

Trust IDWe are a Living Wage EmployerArmed Forces CovenantHealthy Workplace - Commitment 2018Apprenticeships logoTimewise helps businesses to attract and develop the best talent through flexible working.No smoking policyDisability confident employerCare quality commission - GoodStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthArmed Forces Covenant Bronze Award

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Ann Marie Fernandez
Job title
Team Leader
Email address
annmarie.fernandez@nhs.net
Telephone number
0203 315 4041
Additional information

Daniel Da Luz: ext: 54048

 

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