Job summary
Employer heading
Diagnostic Physiology Service Manager
NHS AfC: Band 8a
About our Trust
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
Our nearly 7,000 members of staff are proud to care for a diverse population of 1.5 million from the beginning to the end of life. Both hospitals provide full clinical services, including maternity, emergency and children’s, in addition to a range of community-based services across London, including our award-winning sexual health and HIV clinics.
We’re one of the safest and best performing Trusts in the country. We’re also one of the top trusts to work for—our staff say they’re engaged, motivated, and would recommend us as a place to work and receive treatment.
Our Trust has been rated by the Care Quality Commission as ‘Good’ in the domains of safe, effective, caring and responsive, and 'Outstanding' in the domains of well-led and use of resources.
Our facilities are among the best in the country. We invest around £10m a year in our estate and have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster. Works commence in spring 2024 on an ambitious £80m development of an Ambulatory Diagnostics Centre at our West Middlesex site.
Applications are welcomed from applicants who wish to apply for the position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you.
Job overview
Chelsea & Westminster NHS Foundation Trust provides a range of specialist physiology services growing in both demand and complexity. The areas covered in this role are diagnostic cardiology, respiratory physiology and neurophysiology with a specialist catheter laboratory service at the West Middlesex University Hospital and pacing clinics / implants at both sites.
A key function of this role is to work alongside the lead physiologists of individual areas to support the services from an operational management perspective and to ensure a robust cross-site service. There will also be a requirement to support the delivery of invasive catheter lab services at the West Middlesex site alongside the senior chief cardiac physiologist.
The role also entails the active management of Lung function and Neurophysiology teams and departments working closely with the support of the Head of Diagnostics to develop the services cross-site bringing all areas to the same high standard.
Main duties of the job
To ensure the systematic provision of high quality physiology services across Chelsea & Westminster and West Middlesex University Hospitals.
To ensure services remain DM01 compliant.
Consistently provide high quality leadership in a visible and highly professional manner, acting as a positive role model and extending the scope of the roles of the cardiac physiologists.
Work with the Cardiac physiology catheter lab and pacing teams towards the achievement of relevant standards and accreditations eg IBHRE; departmental, Trust and national objectives relevant to area, such as the RTT target.
Identify improvement objectives and where appropriate identify aspects of the system that require improvement to reduce risks and prevent non-conformances.
Identify service improvement and developments and make recommendations to the appropriate stakeholders.
Undertake data analysis as required by the Quality Management System.
Represent the department at Directorate, Divisional and Trust Diagnostic/ DM01 meetings.
Responsible for staff within the Diagnostic Physiology department to ensure they provide an efficient and effective service of a high standard in terms of quality and output.
Be the delegated budget holder and authorised signatory and maintain budget within agreed financial plans.
Uphold safe systems and environment for self, colleagues, service users and patients.
Working for our organisation
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
Detailed job description and main responsibilities
Please review Job Description and Person Specification for further details, or contact the recruiting manager.
Person specification
Education and Qualifications
Essential criteria
- Educated to degree level
Desirable criteria
- A recognised qualification in management e.g. PRINCE
Experience
Essential criteria
- Experience of staff management and implementing HR policy.
- Evidence of communicating specialist information to key stakeholders including clinicians
- Budget management
- Minimum 2 years’ experience in NHS service/operational management role
- Experience of supervision of others and rota management
- Experience with training all grades of staff
Desirable criteria
- Previous experience at specialist physiologist level (with relevant accreditations)
- Experience of managing a physiology department
- Experience in working in DM01 pathways
Skills and Knowledge
Essential criteria
- Competent in Excel and data management
- Ability to organise and prioritise work and meets set targets
- Advanced level of reasoning and judgment and manages difficult and ambiguous problems
- Ability to engage the team and develop changes in working practice
- Good oral and written communication and presentation skills to convey complex and potentially sensitive information
- Comprehensive understanding of Health & Safety / Data Protection / patient confidentiality as well as governance structures and procedures
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Amy Smith
- Job title
- Head of Diagnostics
- Email address
- [email protected]
- Additional information
Lara Lopes - General Manager for Imaging and Diagnostics
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